Security‑Minded Senior IT Support Analyst (Remote)

OPENLANE; United States; Hybrid; USD 41,000 - 47,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision benefits

401K with company match

Paid vacation and sick time

Parental leave

Disability and life insurance

Tuition reimbursement

Employee assistance program

Job summary

OPENLANE seeks a Sr. Support Analyst to deliver first‑level IT support with a security mindset. You will handle incidents related to custom apps, hardware, software, and access management in a fast-paced service desk environment, Monday–Friday.

Candidates should have 5+ years of customer-facing technical support, knowledge of security protocols, and experience with AD/Entra ID. Remote work options are available nationwide in a hybrid setup.

Qualifications

• 5+ years of customer-facing experience in technical support.
• Working knowledge of corporate Security protocols.
• Working toward or holding a technical degree or IT certifications.
• Foundational understanding of identity and access management (AD/Entra ID).
• Proficiency with Windows, Google Workspace, and Microsoft Office.

Responsibilities

• First-contact resolution and security triage for incidents.
• Provide accurate, timely, and secure user support to maintain CSAT.
• Identify root causes and suggest long-term fixes or self-service options.
• Monitor security risks and escalate as needed to InfoSec.
• Share knowledge and help improve service desk workflows.

Skills

Customer-facing experience

Security protocols

Identity & access management

Windows OS

Google Workspace

Ticketing platforms

Education

Associate degree or higher in CS/IS

IT certifications (A+, Network+, Security+)

Tools

ServiceNow

Job description

OPENLANE seeks a Sr. Support Analyst to deliver first‑level IT support with a security mindset. You will handle incidents related to custom apps, hardware, software, and access management in a fast-paced service desk environment, Monday–Friday.

Candidates should have 5+ years of customer-facing technical support, knowledge of security protocols, and experience with AD/Entra ID. Remote work options are available nationwide in a hybrid setup.