Security Manager

Great Wolf Lodge; Williamsburg (VA); On-site; USD 59,000 - 72,000; Full time

Job summary

Great Wolf Lodge in Williamsburg, VA seeks a Security Manager to organize and oversee security operations for the lodge, leading security attendants and developing policies to protect guests, staff and property.

Responsibilities include hiring and training, monitoring CCTV and access control, coordinating with emergency services, and enforcing safety procedures; requires after-hours availability and a strong commitment to loss prevention. The role offers competitive pay and benefits.

Qualifications

• High School education or equivalent.
• 5+ years in a public-facing role.
• Ability to obtain state security license, CPR/First Aid, alcohol awareness.
• Experience with CCTV, access control, and alarm systems.
• Criminal background check and drug screen required.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Oversee security team: hiring, orientation, training, coaching, scheduling.
• Maintain OSHA, emergency, and life-safety plans; ensure staff training.
• Control lodge access per security policy; handle after-hours access.
• Develop emergency plans with outside agencies and coordinate response.
• Coordinate with Security staff to investigate incidents and document them.
• Distribute radios and keys; ensure proper safekeeping per procedures.

Skills

Public-facing experience

Licensing readiness

Read English-language documents

Background check clearance

Evenings/weekends flexibility

Driving record clean

Education

High School or equivalent

College degree in related field

Tools

CCTV systems

Access control systems

Alarm systems

Job description

Pay: $65000 - $65000

At Great Wolf, the Security Manager organizes and oversees all security operations of our lodge. Security attendants will be under your leadership while you develop and implement policies and procedures to maintain security standards. The goal is to create and preserve an environment where employees, visitors and property are safe and well protected.

Essential Duties & Responsibilities

• Responsible for personnel related actions within the Security team including: hiring, orientation, training, coaching, feedback, discipline, and scheduling of employees
• Oversees Security Awareness training and assists with Safety related training
• Maintains knowledge of state Security laws, Fire codes and Penal Codes
• Assists in organizing, reviewing, updating and maintaining OSHA, emergency preparedness, and fire & life safety plans
• Ensures access to the lodge is controlled according to security policy including after hours access and monitoring; confronting any suspicious persons
• Develops emergency response plans with assistance of outside agencies and ensures staff is trained on protocol
• Ensures guestroom doors are secured and assists with authorized room access
• Assists in moving/removing guest room possessions, inventory and security of such and key rooms following resort policy and procedures
• Complies with guest requests for storing and safekeeping of their valuables and follows procedures
• Responds to the scene of guest/employee incidents promptly; assists Aquatics in accordance to guidelines and complies with all departmental procedures; communicates specified information to EMS/medical personnel as required
• Coordinates with Security staff to report to, take charge of, and resolve guest or employee incidents to include but is not limited to: fighting, intoxicated guests, vehicle towing and accidents, theft, and other safety or security emergencies
• Conducts investigations into theft or lost items, noise complaints, assault complaints, and other guest complaints and documents reports in accordance with departmental procedures while maintaining confidentiality
• Issues radios, keys to designated hotel personnel, maintaining accurate records and ensures the safekeeping of such in accordance to resort procedures
• Responsible for Loss Prevention Program
• Assists the coordination and leadership of the Safety Committee

Basic Qualifications & Skills

• High School education or equivalent
• 5+ years in a position dealing with general public
• Ability to obtain necessary licenses including, but not limited to; State security license, CPR and First Aid certification, alcohol awareness training
• Ability to read and interpret English-language documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Experience managing extensive closed circuit television arrays; comfortable operating and monitoring activities on-premises using CCTV systems, access control systems, and alarm systems
• Willingness to work evenings, weekends, and Holidays depending on business demands
• Successful completions of a criminal background check and drug screen
• Clean driving record

Desired Qualifications & Skills

• College degree in related field
• Law enforcement background
• First responder experience

Estimated Salary Range:

$65000 to $65000 annual base salary

An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.