Security Manager

Hollywood Casino St. Louis; St. Louis (MO); On-site; USD 70,000 - 95,000; Full time

Job summary

PENN Entertainment in St. Louis is seeking a Security Department leader to oversee daily operations, staffing, budgeting, and guest protection across our entertainment destination. You will direct security teams, enforce policies, and coordinate with authorities to maintain safe, welcoming environments for guests and employees.

The role requires a strong focus on leadership, discipline, and service quality as part of our Total Rewards approach in a fast-paced casino setting.

Qualifications

• Bachelor's degree from an accredited college/university.
• 5–7 years of casino security and/or law enforcement experience.
• 3 years of supervisory experience required.

Responsibilities

• Direct the daily operations of the Security department to meet goals and control labor costs.
• Determine staffing requirements and schedule personnel for maximum coverage and efficiency.
• Maintain and update trespass lists for guests as needed.
• Administer training programs to ensure effective security of gaming and money handling.
• Hire, train, develop staff and administer performance discipline.
• Oversee annual budget preparation and expense monitoring.
• Develop and maintain reporting procedures; cooperate with federal, state, and local law enforcement as needed.
• Provide exceptional Red Carpet Customer Service to all guests.

Skills

Leadership

Communication

Analytical thinking

Interpersonal skills

Professionalism

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Responsible for managing the daily operations and directing the activities of the Security department to ensure goals and objectives are achieved.
• Determines manpower requirements and ensures adequate personnel have been scheduled to provide maximum Security coverage with minimum labor costs.
• Maintains and keeps updated list of trespassed guests.
• Administers training programs for assigned personnel that will ensure effective security of gaming and money handing experiences.
• Counsels, guides, and instructs personnel on the proper performance of their duties.
• Performs the function of hiring, training, and developing employees' skills, reviewing employees' performance, and administering discipline.
• Responsible for the preparation and coordination of the annual budget, including the monitoring of facilities and expenses.
• Develops, implements, and maintains required internal and external reporting procedures. Cooperates with federal, state, and local law enforcement agencies of mutual concern.
• Responsible for providing exceptional Red Carpet Customer Service to all guests.

BRING US YOUR BEST.

• Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university.
• Five to seven years of Casino Security and/or Law Enforcement experience.
• Three years of supervisory experience required.
• Must be proficient in Microsoft Office applications (Excel, Access, Word).
• Effective communication skills (written, verbal, and presentation).
• Ability to display professionalism when dealing with difficult guests.
• Strong leadership, supervisory, and interpersonal skills.
• Effective analytical skills as demonstrated in timely and appropriate issue resolution.
• Must be physically able to restrain combative guests and to move about property.
• Must be able to run on level surfaces, as well as up and down stairs.
• Ability to respond to visual and aural cues.
• Ability to operate efficiently and effectively in a mentally and physically stressful environment.
• Ability to operate company motor vehicles responsibly at all times.Must have valid driver’s license with clean driving record.
• Physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Equal Opportunity Employer