Security Manager

SP Plus Corporation; San Francisco (CA); On-site; USD 110,000 - 129,000; Full time

Benefits offered by this job

Medical insurance

401k

Paid time off

Job summary

SP+ in San Francisco is looking for a Location Security Manager to oversee day-to-day security operations and maintain a professional image. You will manage staff, coordinate with clients, and ensure compliance with contractual guidelines across multiple parking facilities.

The role requires a High School Diploma, 1 year of security management experience, a California Guard Card, and a valid driver's license.

Qualifications

• High School Diploma required with at least 1 year of security management experience.
• Valid California Guard Card and driver's license with clean driving record.
• Availability for second/third shifts and weekends as needed.
• Excellent verbal and written communication and customer service.

Responsibilities

• Oversee daily security operations at the location.
• Improve client and customer satisfaction.
• Supervise security staff and posts.
• Submit reports and investigations.
• Monitor time and attendance.
• Recruit and train security staff.
• Assist with incident reports.
• Assist customers and answer questions.
• Patrol facilities for safety violations.
• Report accidents or policy violations.
• Know all parking facility areas and nearby streets.
• Attend meetings as required.
• Handle other duties as needed.

Skills

Customer service

Leadership

Security operations

Operations management

Education

High School Diploma

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

Manage the day-to-day activities of the assigned location ensuring that security operations are handled within contractual guidelines of the specific location, fostering good client relations and promoting a professional and safe image and approach to the business.

• Participate in programs to improve client and customer satisfaction.
• Oversee the planning, deployment, supervision and productivity of the security operations and traffic control in all parking facilities.
• Assist in the development of property level financial and operational goals.
• Manage the day-to-day activities of the assigned locations including: appropriate customer interactions, supervising the completion of all security assignments, submitting reports and investigations, scheduling and assigning security staff to daily posts, monitoring employee rest breaks and meal periods, Overseeing the security personnel (e.g. security officers, dispatchers, sergeants, lieutenants, etc.).
• Monitor and review time and attendance records.
• Participate in recruiting qualified candidates and training of security staff.
• Assist with incident reports and claims.
• Courteously assist customers by answering any questions they may have.
• Patrol facilities to identify potential security and safety violations.
• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the General Manager and/or Assistant General Manager.
• Assist with cleanup of debris, water, oil spills etc.
• Have a thorough knowledge of all areas of the parking facilities, as well as nearby major streets, landmarks and freeways.
• Attend and/or conduct meetings as required.
• Handle other duties as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience Required: High School Graduate. A minimum of one (1) year management experience in security.

Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

License Requirement: Must possess a valid state-issued driver’s license with current address and acceptable driving record and valid California Guard Card.

Oral Communication: Speaks clearly; Listens and gets clarification; Responds well to questions.

Written Communication: Writes clearly and informatively; Able to read and interpret written information.

Customer Service: Have a strong customer orientation and positive attitude. Able to respond to requests for service and assistance in a courteous and professional manner.

Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.

Judgment: Exhibits sound and accurate judgment. Respond safely and quickly in an emergency situation.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; and/or sit. The employee is required to reach with hands and arms and talk or hear. The employee is occasionally required to sit and climb stairs and ladders at a rapid pace or balance. The employee must occasionally lift and/or move up to 25 pounds.

Salary Range: $110,000 - $129,000 annually per year

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Location

US-CA-SAN FRANCISCO