Security Manager

Metropolis Technologies; San Francisco (CA); On-site; USD 110,000 - 129,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Flexible spending accounts

Disability insurance

Life insurance

Accident insurance

401(k) plan

Paid time off

Job summary

SP+ is a Metropolis company delivering AI-powered parking solutions. This security leadership role oversees daily operations, staffing, and reporting at a San Francisco location, with emphasis on safe, client‑friendly service. Position requires a High School diploma and at least one year in security management.

Responsibilities include coordinating shifts, supervising staff, handling incidents, and maintaining compliance with company policies and safety standards.

Qualifications

• High School diploma required; minimum 1 year of security management experience.
• Availability for variable shifts, including weekends if needed.
• Valid California Guard Card and driver’s license with current address.

Responsibilities

• Manage day‑to‑day security operations at the location within contractual guidelines.
• Oversee security staffing, reports, post assignments, and attendance records.
• Promote client relations and a safe, professional image for the business.
• Assist with incident reports, investigations, and customer inquiries.

Skills

Security management

Customer service

Communication

Safety awareness

Shift scheduling

Education

High School Diploma

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable – giving us back our most valuable asset, time.

Responsibilities

• Manage the day‑to‑day activities of the assigned location ensuring that security operations are handled within contractual guidelines of the specific location, fostering good client relations and promoting a professional and safe image and approach to the business.
• Participate in programs to improve client and customer satisfaction.
• Oversee the planning, deployment, supervision and productivity of the security operations and traffic control in all parking facilities.
• Assist in the development of property level financial and operational goals.
• Manage the day‑to‑day activities of the assigned locations including appropriate customer interactions, supervising the completion of all security assignments, submitting reports and investigations, scheduling and assigning security staff to daily posts, monitoring employee rest breaks and meal periods, overseeing the security personnel (e.g. security officers, dispatchers, sergeants, lieutenants, etc.).
• Monitor and review time and attendance records.
• Participate in recruiting qualified candidates and training of security staff.
• Assist with incident reports and claims.
• Courteously assist customers by answering any questions they may have.
• Patrol facilities to identify potential security and safety violations.
• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the General Manager and/or Assistant General Manager.
• Assist with cleanup of debris, water, oil spills etc.
• Have a thorough knowledge of all areas of the parking facilities, as well as nearby major streets, landmarks and freeways.
• Attend and/or conduct meetings as required.
• Handle other duties as needed.

Qualifications

Education/Experience Required: High School Graduate. A minimum of one (1) year management experience in security.

Availability to work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week‑ends may be required.

License Requirement: Must possess a valid state‑issued driver’s license with current address and acceptable driving record and valid California Guard Card.

Oral Communication: Speaks clearly; listens and gets clarification; responds well to questions.

Written Communication: Writes clearly and informatively; able to read and interpret written information.

Customer Service: Have a strong customer orientation and positive attitude. Able to respond to requests for service and assistance in a courteous and professional manner.

Adaptability: Adapts to changes in the work environment; able to deal with change, delays, or unexpected events.

Judgment: Exhibits sound and accurate judgment. Respond safely and quickly in an emergency situation.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; and/or sit. The employee is required to reach with hands and arms and talk or hear. The employee is occasionally required to sit and climb stairs and ladders at a rapid pace or balance. The employee must occasionally lift and/or move up to 25 pounds.

Salary Range

$110,000 – $129,000 annually per year

Benefits

Eligible employees will participate in the various benefit plans including medical, dental, vision, flexible spending accounts, long‑/short‑term disability, life insurance, accident insurance, 401(k) and paid time off.

Equal Employment Opportunity

SP+ is an equal‑opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Location

US-CA-SAN FRANCISCO