Security Manager

Highgate Hotels, LP; New York (NY); In loco; USD 75.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

Long-Term Disability

401K Plan

Paid Holidays

Paid Vacation

Paid Sick Leave

Employee Assistance Program (EAP)

Tuition Reimbursement

Jury Duty Leave

Personal Leave

Military Leave

Descrizione del lavoro

Highgate Hotels, LP is seeking a Security Manager for Hyatt Regency Times Square in New York, NY. The role focuses on safeguarding assets, associates, guests and visitors while maintaining budgeted productivity and service quality.

Requirements include 5+ years in hotel security, bilingual English/Spanish abilities, and strong crisis-management skills. The position is full-time with a yearly compensation range reflecting the New York market.

Competenze

• 5+ years of progressive experience in hotel security.
• Fluent in English and Spanish, written and spoken.
• Ability to collaborate with all hotel departments.
• Crisis management experience preferred.

Mansioni

• Oversee all security aspects of the daily operation of the hotel.
• Supervise and train security personnel.
• Develop and implement security plans and policies to protect assets and people.
• Respond to guest complaints in a timely manner.
• Maintain supervisor informed of all problems requiring attention.
• Coordinate with government and law enforcement partners as needed.
• Prepare and submit required reports timely.
• Ensure compliance with SOPs and requisition procedures.
• Be visible on the floor and assist staff as needed.
• Participate in departmental and hotel training.

Conoscenze

Bilingual English/Spanish

Descrizione del lavoro

Security Manager

Requisition ID: 2026-83485

Category: Security

Job Location: US-NY-New York

Property: Hyatt Regency Times Square

Salary: USD $75,000.00/Yr. - USD $80,000.00/Yr.

Pay Class: Full Time

Compensation Type: Yearly

Company Information

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

Hyatt Regency Times Square is perfectly located in the heart of Times Square excitement, situated directly on Broadway between 48th and 49th Streets. This iconic, ultra-modern, full-service hotel is surrounded by Broadway theaters and close to world-famous shopping and sightseeing. The hotel has 795 modern, newly renovated guestrooms.

Overview

The Security Manager is responsible for safeguarding all hotel assets, associates, guests, and general visitors on the property. He/she is expected to promote strategies and protocols to protect the property and its occupants from any threats, violence or conducts that may affect the physical integrity of visitors and clients alike. The Security Manager is expected to reduce employee turnover; maintain payroll budgets; and meet budgeted productivity while keeping service quality consistently high.

Responsibilities

• Oversee all security aspects of the daily operation of the Hotel.
• Supervise and train security personnel.
• Develop and implement security plans and policies to protect assets and people at the hotel.
• Respond to guest complaints in a timely manner.
• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Maintain professional relationships with main government and law enforcement partners that may support hotel security operations.
• Prepare and submit required reports in a timely manner.
• Ensure compliance with SOP's in the hotel.
• Ensure compliance with requisition procedures.
• Be visible on the floor and assist staff as needed.
• Be involved in and/or conduct departmental and hotel training.

Qualifications

• At least 5 years of progressive experience in hotel security or a related field.
• Military or law enforcement experience is preferred but no indispensable.
• Must be able to effectively communicate in English and Spanish, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must collaborate with all departments, to ensure compliance of security protocols.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Crisis management is preferred.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.

Benefits

• Medical Insurance, dental insurance, vision insurance, short-term and long-term disability insurance.
• 401K Retirement plan with employer matching contributions
• Paid Holidays
• Paid Vacation
• Paid sick leave (provided in accordance with applicable Law)
• Employee assistance Program (EAP)
• Educational Opportunities/Tuition Reimbursement
• Paid Jury duty leave, persaonl leave, medical leave, and military leave in accordance with applicable law

Posting Date

10/2/20256