Security Manager

Hyatt Regency Times Square; New York (NY); Sur place; USD 85 000 - 120 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Short-term Disability Insurance

Long-term Disability Insurance

401K Retirement Plan

Paid Holidays

Paid Vacation

Paid Sick Leave

Employee Assistance Program (EAP)

Educational Opportunities/Tuition Reim

Paid Jury duty leave

Personal Leave

Medical Leave

Military Leave

Résumé du poste

Hyatt Regency Times Square seeks a Security Manager to safeguard assets, associates, guests, and visitors. Lead security operations, train personnel, and implement protective plans while managing compliance with SOPs and budgeted productivity.

Fluent English and Spanish are required; expect collaboration with all departments and ongoing training. The role emphasizes crisis management, confidentiality, and visible leadership on the floor to support staff and guest safety in a premier Times Square

Qualifications

• 5+ years in hotel security or related field.
• Military or law enforcement preferred but not required.
• English and Spanish communication required.
• Strong listening and interpersonal skills.
• Ability to collaborate with all departments.

Responsabilités

• Oversee all security operations at the hotel.
• Supervise and train security staff.
• Develop and implement security plans to protect assets and guests.
• Respond promptly to guest complaints.
• Keep supervisors informed of problems requiring attention.
• Maintain relationships with government and law enforcement partners.
• Prepare and submit required security reports.
• Ensure compliance with hotel SOPs and requisition procedures.
• Be visible on the floor and assist staff as needed.
• Participate in departmental and hotel training.

Connaissances

Bilingual English/Spanish

Active listening

Cross-department collaboration

Service-oriented approach

Crisis management

Description du poste

Compensation Type: Yearly Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location:

Hyatt Regency Times Square is perfectly located in the heart of Times Square excitement, situated directly on Broadway between 48th and 49th Streets. This iconic, ultra-modern, full-service hotel is surrounded by Broadway theaters and close to world-famous shopping and sightseeing. The hotel has 795 modern, newly renovated guestrooms.
Overview:

The Security Manager is responsible for safeguarding all hotel assets, associates, guests, and general visitors on the property. He/she is expected to promote strategies and protocols to protect the property and its occupants from any threats, violence or conducts that may affect the physical integrity of visitors and clients alike. The Security Manager is expected to reduce employee turnover; maintain payroll budgets; and meet budgeted productivity while keeping service quality consistently high.
Responsibilities:

• Oversee all security aspects of the daily operation of the Hotel.
• Supervise and train security personnel.
• Develop and implement security plans and policies to protect assets and people at the hotel.
• Respond to guest complaints in a timely manner.
• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Maintain professional relationships with main government and law enforcement partners that may support hotel security operations.
• Prepare and submit required reports in a timely manner.
• Ensure compliance with SOP’s in the hotel.
• Ensure compliance with requisition procedures.
• Be visible on the floor and assist staff as needed.
• Be involved in and/or conduct departmental and hotel training.

Qualifications:

• At least 5 years of progressive experience in hotel security or a related field.
• Military or law enforcement experience is preferred but no indispensable.
• Must be able to effectively communicate in English and Spanish, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must collaborate with all departments, to ensure compliance of security protocols.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Crisis management is preferred.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.

Benefits:

• Medical Insurance, dental insurance, vision insurance, short-term and long-term disability insurance.
• 401K Retirement plan with employer matching contributions
• Paid Holidays
• Paid Vacation
• Paid sick leave (provided in accordance with applicable Law)
• Employee assistance Program (EAP)
• Educational Opportunities/Tuition Reimbursement
• Paid Jury duty leave, persaonl leave, medical leave, and military leave in accordance with applicable law

Posting Date:

10/2/20256