Security Lost & Found Clerk I

Grand Sierra Resort; Reno (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

Grand Sierra Resort in Reno, NV is seeking a Security Lost and Found Administrative Clerk to support Security leadership. You will manage, organize, and label Lost and Found items, answer phones, and assist guests and team members with item resolution.

This role includes data entry into the iTrack system, supporting security reporting, and delivering courteous guest service while maintaining filing systems.

Qualifications

• Use a personal computer to complete reports and data entry.
• Follow up and follow through on tasks with time management and organizational skills.
• Excellent communication in memo, email, invoices, and reports.

Responsibilities

• Provide Lost and Found and administrative support to Security leadership.
• Manage, store, organize, and label Lost and Found items; answer phones and assist guests and team members with items.
• Complete data entry into the iTrack system.
• Assist with Security report writing in iTrack by scanning documents into the system.
• Provide guest assistance as necessary.
• Maintain Lost and Found filing system.
• Attend departmental meetings as necessary.
• Protect property and safety through observation, reporting, and timely action.
• Observe all areas inside/outside of the hotel for safety concerns or suspicious circumstances.
• Use calm judgment during confrontations and follow department policies.

Skills

Excel

Outlook

Word

AS400

Customer service

Education

High school diploma or equivalent

Job description

Essential Duties And Responsibilities Primary duties and responsibilities include, but are not limited to, the following:

• Provide Lost and Found and administrative support to Security leadership.
• Manage, store, organize, and label Lost and Found items. This includes answering phones and assisting guests and team members with resolving Lost and Found items.
• Complete data entry into the iTrack system.
• Assist with Security report writing process (iTrack) by scanning documents into the iTrack system.
• Provide guest assistance as necessary.
• Maintain Lost and Found filing system.
• Attend departmental meetings as necessary.
• Provide the most responsive, knowledgeable and courteous service by protecting not only the property but, also the safety of the guests and team members through observing, reporting and responding.
• Observe all areas inside/outside of the hotel for safety concerns or suspicious circumstances.
• Exercise good judgment, reason and a calm demeanor when approaching a disgruntled individual. In the event of a confrontation, follow the department policies while remaining calm.
• In the event of an emergency or similar situation, take control and instruct fellow co-workers, team members and guests as to the best course of action to take; follow direction from security leadership and give instructions to guests.
• Any other duties as assigned within the scope of this position.

Knowledge/Skills/Abilities

• Use a personal computer in order to complete reports, correspondence, data entry etc. This includes a working knowledge of Excel, Outlook, Word, AS400, and Microsoft Office Programs.
• Follow up and follow through on a variety of assigned tasks or instructions furnished in written, oral form. Excellent time management, problem solving and organizational skills are a must.
• Exhibit polite and professional attitude in preparing communications such as memos, e-mail’s, invoices, reports and other correspondence.
• Trusted and is seen as a truthful individual who is highly respectful of others.
• Consistently exhibit courteous, respectful, and appropriate communications and presents information in a concise and understandable format.
• Cooperate with others in the accomplishment of joint tasks and common objectives.
• Meet requirements of regular attendance in order to effectively complete job responsibilities in a timely manner.
• Ability of simple reading, writing, math and complex task completion skills is required.
• Must have the following skills: clerical, compiling, coordination, analyzing, instructing, precision working, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 21 years of age.

Education And/Or Experience

• Minimum of 1 years’ clerical or administrative within security or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

CERTIFICATES AND LICENSES

• Must be able to maintain appropriate Gaming License & Alcohol Awareness card.

PHYSICAL DEMANDS

• While performing the duties of this job, the team member is constantly sitting, occasionally standing, walking, reaching overhead, and bending over during the duration of their shift.
• Must be able to push/pull 50lbs or less occasionally and 25lbs or less frequently.
• The team member will occasionally have repetitive use of both feet. Team member will constantly have repetitive use of their dominant hand, occasional use of their non-dominant hand, and constant light grasping motions. Team member will have occasional use of firm/strong grasping motion. Finger dexterity of both hands will be frequently required.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Work performed consistently indoors and occasionally outdoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts in possible confined areas around computer equipment, mechanical equipment, and other electrical devices.
• The noise level in the work environment is usually moderate to loud.
• Team Member may be exposed to extreme heat/cold, vibrations, slippery surfaces, high places, moving objects, fumes/odor and/or secondhand smoke.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.