Security - Loss Prevention Supervisor

Omni Hotels & Resorts; Providence (RI); On-site; USD 50,000 - 70,000; Full time

Job summary

Omni Hotels & Resorts in Providence, Rhode Island, is looking for a Security Supervisor to oversee the security staff and ensure compliance with safety procedures. Your role will include conducting performance evaluations, managing emergency responses, and writing security reports.

The ideal candidate will have a high school education, two years of experience in security, and preferred certifications in alcohol awareness and first aid. Join us to enhance our welcoming environment and strong hospitality foundations.

Qualifications

• High school education plus schooling in law enforcement, loss prevention, or a related major.
• Two or more years of related experience in security.
• Alcohol awareness and first aid certification preferred.

Responsibilities

• Supervise the Security staff and conduct performance evaluations.
• Manage safety training for security staff.
• Respond to emergency alarms and situations.
• Write daily security reports documenting incidents.

Skills

Effective supervision

Crisis management

Excellent communication

Analytical skills

Attention to detail

Education

High school education with law enforcement training

Two or more years of related experience

Job description

Overview

Omni Providence is a landmark hotel in Providence, Rhode Island, adjacent to the Convention Center, Amica Mutual Pavilion, and Providence Place Mall. The hotel welcomes guests to a welcoming environment built on strong hospitality foundations.

Responsibilities

• Supervise the Security staff, ensuring they have the necessary knowledge and skill to meet job expectations, conduct performance evaluations, and provide coaching.
• Ensure all required training occurs, including orientation, safety, fire, alcohol awareness, food handling, and blood‑borne pathogen training.
• Supervise and patrol all areas of the hotel, including grounds and parking lots, and investigate any unusual circumstances or safety violations.
• Know, perform, and train security staff in safety, security, and emergency procedures.
• Maintain constant emergency readiness and respond immediately to all emergency alarms and calls for help.
• Determine course of action, notify appropriate management and authorities, and perform basic first aid as needed.
• Enforce the hotel’s No Solicitation Policy and escort suspicious or undesirable persons off property if necessary.
• Witness cash handling when required.
• Conduct investigations of security incidents and complete security forms documenting incidents, property damage, or personal injury.
• Write concise daily security reports, noting any incidents of theft, accidents, injuries, and safety matters.
• Turn in hotel keys and other security equipment at the end of each shift.
• Attend department meetings as scheduled and remain on time for work and all meetings.
• Maintain a consistent professional and positive attitude when communicating with guests and associates.
• Report all incidents of guest dissatisfaction or other significant matters to management for corrective action.
• Practice safe work habits and comply with sanitary, safety, security, and emergency procedures.
• Perform special projects and other responsibilities as assigned, and participate in task forces and committees as requested.
• Complete any other duties or tasks requested by management.

Qualifications

Education and Experience:

• High school education plus schooling in law enforcement, loss prevention, or a related major.
• Two or more years of related experience.
• Alcohol awareness and first aid certification preferred, with familiarity with hospitality industry practices.

Skills and Abilities:

• Effective supervision of staff, daily operations, and problem resolution in compliance with policies and procedures.
• Ability to interview, hire, schedule, motivate, train, monitor, and address staff performance.
• Understanding and compliance with safety and security policies, procedures, and regulations.
• Ability to remain calm, take proper steps, and direct others in an emergency.
• Competence in maintaining privacy and confidentiality of Company, hotel, brand, and guest information.
• Strong analytical skills to compile facts, identify issues, and resolve basic matters.
• Attention to detail, good organizational skills, and efficient time management.
• Proficiency operating a computer, calculator, phone, and other office equipment.
• Consistent professional attitude, effective listening and communication skills, and the ability to work in a fast‑paced environment under pressure.
• Compliance with all applicable legal requirements for employment within the jurisdiction.

EEO Statement

Omni Hotels & Resorts is an equal opportunity employer / AA / Disability / Veteran. The company does not discriminate on the basis of any protected category with respect to the payment of wages.