Security IT Engineer III (Police)

City of Mesa; Mesa (AZ); On-site; USD 65,000 - 95,000; Full time

Job summary

Join a forward-thinking organization where you will play a crucial role in enhancing security within the IT department. As an IT Engineer III, you will leverage your extensive expertise in security applications and project management to lead critical initiatives that impact the entire city. Your responsibilities will include mentoring junior engineers, managing vendor relationships, and ensuring the stability of complex systems. This position offers an exciting opportunity to contribute to innovative solutions while working in a collaborative environment that values integrity and respect. If you are passionate about technology and eager to make a difference, this role is perfect for you.

Qualifications

• 3-5 years of experience in technical support areas including Security and Network.
• Strong knowledge of security principles and enterprise application management.

Responsibilities

• Lead and manage multiple complex IT projects and provide technical mentoring.
• Troubleshoot and resolve hardware, software, and networking issues.

Skills

Security Applications Management

Active Directory Support

Server Administration

Troubleshooting

Vendor Management

Project Management

Communication Skills

Education

Bachelor's Degree in Computer Science

Tools

GPO

MFA

EDR/MDR Solutions

Vulnerability Scanning Tools

Job description

This vacancy is in the Police Department's Information Technology (IT) unit for the Security Assignment.

First review of applications will be Monday, May 19, 2025, and weekly thereafter as needed.

About the Ideal Candidate:The ideal candidate will have extensive experience installing, configuring, monitoring, and maintaining security applications within an enterprise environment. The ideal candidate should have a strong working knowledge of security principles and provide techniques of implementation within an enterprise environment. Ideally the candidate would have extensive experience in the support & troubleshooting of security/permission related issues for Active Directory, Server Administration, GPO, MFA, EDR/MDR solutions, and Vulnerability Scanning.

An Information Technology (IT) Engineer III is responsible for assisting the customer in new project definition, prioritization, and preparation of project documents and management reports. This class has a high level of responsibility for supported systems and projects and is responsible for the success of projects and operational systems of any size. The IT Engineer III class is responsible for providing technical mentoring to IT Engineer I’s and II’s.

Common responsibilities and skills include: leadership skills, including performing independent judgment and decision-making, especially related to diagnostics and troubleshooting with high-risk, enterprise applications or infrastructure; providing quality written and verbal communications/presentations to customer areas, senior leadership, and City Council in both small and large settings; and performing vendor management including relationship and procurement management and vendor accountability. This class performs primary and secondary support for highly complex systems or products within one or more of the technical support areas of Business Solutions and Application Development; Business Analytics; Database; Geographic Information System (GIS); Network; Security; Unified Communications; and Server, Storage, and Backup. This class may perform technical leadership for at least one large-scale project at one time or multiple medium- to large-scale projects concurrently using the Project Management Office (PMO) standard methodologies. Responsibilities may include supervision, employee development, and performance evaluation for three to six direct reports. This class is responsible for positively and actively participating in team training and demonstrating team skills learned by applying and reinforcing team principles in daily work with functional teams.

Common duties include: performing highly specialized work on multiple complex assignments simultaneously such as configuration, integration, and resolution of problems for highly critical systems that have system-wide or Citywide impact; assessing, troubleshooting, and following established guidelines in escalation of hardware, software, and networking problems; leading and/or participating in strategic and tactical planning activities; researching, evaluating, recommending, and implementing new technologies and/or packaged software; installing and supporting hardware and/or software; preparing and/or updating system documentation; controlling changes in system environments to ensure stable and reliable delivery of computer resources; coordinating and mentoring staff; developing, analyzing, and monitoring system metrics, and generating historical or exception data for the purpose of problem resolution and strategic planning; initiating and/or maintaining Incident Reports (IRs) using an on-line incident management system; implementing, maintaining, and monitoring an infrastructure, systems, and related subsystems; leading and participating in medium- to large-scale projects and activities that relate to enterprise solutions to create accurate, cost-effective, innovative, and timely solutions to specific business requirements; participating in the design, programming, installation, and/or implementation of information systems; planning, analyzing, designing, implementing, coordinating, and scheduling processes, procedures, and strategies for systems that function or communicate across multiple platforms; and supporting distributed computing processes run across multiple platforms and/or networks. Ensures all work is done in alignment with City and IT long-term strategies. This class is also responsible for performing related duties as required. Project management duties may include: estimating task duration and complexity, developing work plans, and scheduling target completion dates; informing customer and management of project status; coordinating efforts of team members, reviewing adherence to policies and procedures, and reviewing results with and motivating team members; and utilizing monitoring, forecasting, trend analysis, and/or reporting tools.

This class is distinguished from the IT Engineer II by its increased responsibility for independently performing highly specialized work, technical leadership, leadership on multiple complex assignments, and resolution of problems for highly critical systems that have systemwide or Citywide impact, and/or leading and/or managing large-scale projects. The IT Engineer III class is distinguished from the IT System or IT Solution Architect class by the latter’s responsibility for providing architectural leadership, facilitation, analysis, and design tasks, including roadmap responsibilities across IT System or Business Solution designations. Employees in this class are required to participate in team on-call support, 24-hours a day, 7-days a week. Some employees may progress in this class by noncompetitive promotion by participating in the Information Technology Department’s Criteria Based Development and Promotion Program and meeting specific criteria-based promotion requirements as outlined in the program. This class is FLSA exempt- computer professional.

Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.
Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City’s shared employee values of Knowledge, Respect, and Integrity.

Minimum Qualifications Required. Any combination of training, education, and experience equivalent to graduation from an accredited college or university with a Bachelor’s Degree in Computer Science, Quantitative Systems, or a related field, such as Engineering or Geography(by assignment). Considerable (3 - 5 years) computer systems experience in at least one of the following technical support areas: Applications; Database; Desktop; GIS; Network; Security; Unified Communications; Server, Storage, and Backup; Application Development; or Web Infrastructure/Middleware Support.

Special Requirements. Must possess a valid Class D Arizona Driver’s License by hire or promotion date. Because of the confidential, sensitive nature of information handled, successful completion of a background investigation is required.

Substance Abuse Testing. Due to the safety and/or security sensitive nature of the assignment, individuals in this classification shall be subject to pre-employment or pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures.

Preferred/Desirable Qualifications. Considerable (3 - 5 years) technical, project leadership, and/or project management experience is highly desirable, and may be required (by assignment). Customer service experience is highly desirable. Teamwork is highly desirable. Supervisory experience may be preferred(by assignment).
https://apps.mesaaz.gov/jobdescriptions/Documents/JobDescriptions/cs5424.pdf