Security & Guest Experience Specialist

FirstService Residential; Jacksonville (FL); On-site; USD 24,000 - 34,000; Full time

Job summary

FirstService Residential is seeking a Security Associate for a full-time role at our Jacksonville property. The position focuses on greeting and registering residents and guests, monitoring access, and maintaining safety across the building.

The role requires strong customer service and communication skills, plus experience with security control systems. Flexible shifts may be needed to meet property needs.

Qualifications

• High school diploma or equivalency required.
• College level courses in business or hospitality preferred.
• Must possess strong customer service background.
• 2–3 years of business experience in a similar position preferred.
• Command of information system hardware/software required; written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication, and interpersonal skills required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors and operates Electronic Security Control Systems and Emergency Response Systems.
• Responds to emergency situations in a timely manner.
• Monitors and controls access to the building.
• Accurately maintains daily logs, records, and forms.
• Maintains a safe and secure environment throughout the building/property.
• Follows safety procedures and maintains a safe work environment.
• Works shifts that are subject to change based on property needs.
• Reads and understands The Continental Employee Handbook/Security SOPs.
• Attends Security / Front Desk staff meetings.
• May be assigned other duties by the on-site Community Association Manager.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Multilingual

Education

High school diploma or equivalency

College level courses in business or hospitality preferred

Job description

FirstService Residential is seeking a Security Associate for a full-time role at our Jacksonville property. The position focuses on greeting and registering residents and guests, monitoring access, and maintaining safety across the building.

The role requires strong customer service and communication skills, plus experience with security control systems. Flexible shifts may be needed to meet property needs.