Security Guard - Hilton Norfolk The Main

Gold Key PHR; Norfolk (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Gold Key PHR is seeking a dedicated security professional to patrol hotel facilities and exterior areas, responding to emergencies and maintaining guest safety. You will prepare concise daily reports, enforce policies, and assist in cash handling and logistics as needed.

The role emphasizes calm, professional conduct, strong English communication, and a commitment to top-tier guest service in a dynamic hotel environment.

Qualifications

• CPR/First Aid Certification required and kept current annually.
• Experience in Security/Loss Prevention preferred.
• Valid vehicle operator's permit to drive security vehicle.
• Excellent English verbal and written communication skills and superior customer service.

Responsibilities

• Patrol hotel areas and exterior lots; observe and report incidents.
• Document daily security logs for thefts, accidents and violations.
• Complete security forms for property losses or injuries.
• Respond to alarms, determine action, notify authorities and perform first aid as needed.
• Investigate security incidents and enforce hotel policies.
• Maintain hotel key system security and manage keys as required.
• Escort and witness cash handling; assist in shipping and receiving operations.
• Remain professional and provide high level guest service during stress.

Skills

English communication

Customer service

Security/Loss Prevention experience

Vehicle operator's license

Education

CPR/First Aid Certification

Job description

Overview

Search for, respond to and handle any security problems, issues, concerns and disaster emergency situations in accordance with all policies, procedures and regulations to ensure the safety & security of the hotel's assets, guests, and Associates.

Responsibilities

• Patrol all areas of the hotel property including outside parking lots. Note, search for, handle and report any unusual circumstances, safety violations, car theft, destruction and/or suspicious or undesirable persons and escort off property, if necessary
• Document a concise security report on a daily log including incidents of theft, accidents and safety violations
• Complete the necessary security forms to document losses of property or personal injury to guest or employee
• Maintain familiarity of all hotel disaster and emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and perform first aid and CPR as needed
• Conduct investigations of security incidents
• Enforce the `No Solicitation Policy' of the hotel
• Maintain security of hotel key system; issue and receive keys
• Escort and witness cash handling as needed
• Assist in shipping and receiving operations
• Perform first aid & CPR in emergency situations as needed.
• Respond quickly & calmly to emergency situations.
• Remain professional & composed during stressful situations always treating guests respectfully with a high level of customer service.
• Successfully complete all other duties as assigned.

Qualifications

• TypeQualificationExperienceValid CPR/First Aid Certification required. Must be maintained and provided to HR annually.ExperienceExperience in Security/Loss Prevention preferredSkillValid vehicle operator's permit to drive security vehicle.SkillMust possess excellent English verbal and written communication skillsSkillMust possess superior customer service skillsSkillAbility to tolerate high noise conditions on in-facility tours and exposure to weather conditions on outside tours.