Security Guard - Greensburg

Live Casino & Hotel; Greensburg (Westmoreland County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Security Ambassador to ensure the safety and security of guests and team members at a vibrant casino environment. This role focuses on providing exceptional customer service while maintaining a secure atmosphere. You will be responsible for greeting guests, checking IDs, and responding to emergencies, all while working in a dynamic and high-energy setting. If you have a passion for guest service and thrive in fast-paced environments, this opportunity is perfect for you. Join a team that values safety, fun, and a positive experience for everyone involved.

Qualifications

• 1-2 years of security experience with a focus on guest service preferred.
• Valid driver's license required.

Responsibilities

• Ensure safety and security of guests and team members.
• Greet guests and check IDs at the entrance.
• Respond to emergencies and assist with disputes.

Skills

Customer Service Skills

Report Writing

Multi-tasking

Alertness

Communication Skills

Education

High School Diploma or GED

Tools

Two-way Radio

Telephone

Job description

Overview

Function (Scope and Main Purpose of Job)

The Security Ambassador is responsible to ensure the safety and security of our guests, team members and company assets while providing excellent customer service. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino.

Responsibilities

Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.

SAFE: Must make guests feel SAFE and comfortable through creating a worry-free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.

Specific Responsibilities and Duties

• Greet guests with a smile and a warm welcome.
• Check ID cards of guests entering the casino. Refuse to admit persons under the age of 21 and who cannot show proper authorization or who are carrying weapons or other prohibited items.
• Explain the rules, regulations and code of conduct for the casino.
• Interact with the public in a professional manner when providing assistance, giving directions and responding to inquiries.
• Assist with customer disputes, intoxicated subjects, criminal matters and traffic control.
• Resolve complaints within scope of authority; otherwise refer to management.
• Notify supervisor, manager, surveillance and/or Casino Manager of any unusual events, incidents or crimes.
• Respond to medical or fire emergencies, such as sick or injured guests.
• Operate the Security Dispatch Office and communicate via two-way radio and telephone as required.
• Man the Employee/Visitor Entrance ensuring only authorized personnel enter; maintain a log of visitors and vendors visiting the facilities.
• Monitor guest and team member passage in and out of restaurants and gaming areas.
• Control traffic congestion in the valet and parking areas.
• Write and investigate first reports of injury.
• React to guests and team member incidents and accidents.
• Assist in transporting money, chips, tokens, and markers.
• Responsible for checking for and reporting safety hazards.
• Ensure the safety and security of all guests and team members.
• Other duties as assigned.

Qualifications

Job Requirements (skills, knowledge, and abilities)

• Ability to write reports.
• Ability to use a telephone properly.
• Ability to read and understand memos.
• Ability to multi-task.
• Good customer service skills.
• Must have a valid driver's license.
• Ability to perform duties under frequent time pressure in an interruptive environment.
• Ability to be alert at all times.
• Dexterity will be required to perform day-to-day activities and during an emergency.

Educational Requirements

• Education: High school diploma or GED equivalent is preferred.
• Experience: One (1) to two (2) years' experience in security with a focus on guest service is preferred.
• License: Must be able to obtain and maintain the gaming license as determined by the State Gaming Control Board.

Physical Requirements

• Ability to stand and walk for extended periods of time.
• Ability to ascend and descend stairs.
• Ability to work in extreme temperatures (both hot and cold).
• Ability to run, stoop, bend and reach outward and above the head.
• Ability to lift up to 50 lbs.
• Ability to operate a vehicle.

Working Conditions

• 24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.