Security Guard - Greensburg

Live! Casino & Hotel Maryland; Greensburg (Westmoreland County); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading casino as a Security Guard in Greensburg, where you will ensure the safety of guests and staff while providing excellent customer service. This role involves monitoring the premises, addressing disputes, and maintaining a secure environment in a vibrant casino setting.

Qualifications

• 1-2 years of security experience preferred.
• Valid driver’s license required.
• Ability to obtain and maintain a gaming license.

Responsibilities

• Ensure safety and security of guests and staff.
• Greet guests and check IDs.
• Report unusual events or incidents.

Skills

Customer Service

Report Writing

Multi-tasking

Alertness

Education

High school diploma or GED

Job description

Join to apply for the Security Guard - Greensburg role at Live! Casino & Hotel Maryland

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Overview

Function (Scope and Main Purpose of Job): The Security Ambassador is responsible for ensuring the safety and security of guests, team members, and company assets while providing excellent customer service. The focus should always be on creating a safe and comfortable environment with a positive attitude and a high level of guest service for both external and internal guests of Live! Casino.

Responsibilities

Core Service Standards:

• CLEAN: Maintain a neat, clean, and impeccable property appearance and personal appearance.
• SAFE: Ensure guests feel safe and comfortable, providing a worry-free experience.
• Fast: Offer quick, accurate service, meet time requirements, and anticipate guest needs.
• FRIENDLY: Greet guests warmly, make eye contact, smile, and use H.E.A.R.T. steps to ease concerns. Say thank you to departing guests.
• FUN: Work as a team to create a fun environment for everyone.

Specific Responsibilities and Duties:

• Greet guests with a smile and a warm welcome.
• Check IDs of guests entering the casino, refuse entry to minors or prohibited items.
• Explain casino rules, regulations, and conduct codes.
• Interact professionally with the public, assist, give directions, and respond to inquiries.
• Assist with disputes, intoxicated guests, criminal matters, and traffic control.
• Resolve complaints within authority or refer to management.
• Report unusual events, incidents, or crimes to supervisors or management.
• Respond to medical or fire emergencies.
• Operate security communication equipment.
• Manage the Employee/Visitor Entrance, log visitors and vendors.
• Monitor passage in and out of restaurant and gaming areas.
• Control traffic in valet and parking areas.
• Investigate injuries and incidents.
• Assist in transporting money, chips, tokens, and markers.
• Report safety hazards.
• Ensure safety and security of all guests and staff.
• Perform other duties as assigned.

Qualifications

• Ability to write reports and use a telephone properly.
• Ability to read memos, multi-task, and provide excellent customer service.
• Valid driver’s license.
• Ability to work under pressure and stay alert.
• Dexterity for daily activities and emergencies.

Educational and Experience Requirements

• High school diploma or GED preferred.
• 1-2 years of security experience, especially in guest service, preferred.
• Ability to obtain and maintain a gaming license.

Physical Requirements

• Ability to stand, walk, ascend/descend stairs, work in extreme temperatures, lift up to 50 lbs., and operate a vehicle.

Working Conditions

• 24/7 casino environment with exposure to smoke, bright lights, and loud noises.