Security Guard, Austin Facilities Management

City of Austin; United States; On-site; USD 31,000 - 34,000; Full time

Job summary

City of Austin Building Services Department is seeking a Security Guard to protect buildings and people. You will engage with the public, perform safety inspections, investigate incidents, and support emergency response efforts to keep communities secure.

The role requires a high school diploma and at least one year in a related field, with strong communication and public-facing skills. Work hours may include evenings, weekends, and overtime.

Qualifications

• Graduation from an accredited high school or equivalent, plus one year of related experience.
• Knowledge of Federal, State, Local laws and city procedures.
• Ability to provide high level customer service and public safety.

Responsibilities

• Guard property and deter theft, trespassing, and vandalism.
• Conduct safety inspections of facilities and fire equipment.
• Respond to alarms and emergencies; assist with incident investigations.
• Provide security and information to the public and law enforcement as needed.
• Direct traffic, control crowds, and support after-hours events.

Skills

Public safety

Customer service

Oral and written communication

Problem solving

De-escalation

Education

High school diploma + 1 year experience

Job description

About This Position

JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. Our guiding principles—Empathy, Ethics, Excellence, Engagement, and Equity — anchor our approach in delivering services that significantly impact the lives of Austin residents. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
• Diverse and Inclusive Workplace: Work in an environment where every voice is valued, and Innovation thrives.
• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
• Modern Workspaces: Work in innovative and sustainable environments designed to foster collaboration and inspiration.

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Are you passionate about ensuring and making a real impact in our community?

The City of Austin Building Services Department is hiring a Security Guard. From engaging with the public and conducting safety inspections, to investigating incidents and supporting emergency response efforts, you'll play an essential part in keeping people and property secure. If you're ready to be a key player in maintaining a safe and welcoming environment, we want you on our team!

Job Description

Purpose

Guard property against damage, fire, theft, trespassing, and illegal entry. Periodically patrol premises; examine doors, windows, and gates to ensure that they are properly secured. Verify identity of employees and other persons entering the building. Inspect and properly store equipment. Develop incident reports of damage, theft, or unusual occurrences. Investigate disturbances and in the event of an emergency maintain order and safety of occupants.

Duties, Functions and Responsibilities

• Picks up stolen property and handle loss and found items.
• Operates, repairs, and maintains equipment/reports maintenance problems.
• Provides delivery/courier services.
• Conducts safety inspection of facilities, i.e., fire extinguishers, life/safety equipment, etc.
• Performs situation assessments and investigate work incidents.
• Identifies, assists, and gives clearance to entering patrons.
• Provides security and assistance to the public and various law enforcement agencies.
• Issues parking citations.
• Administers first aid.
• Provides training.
• Conducts security patrols at locations, parking lots/garages, and surrounding areas for unsafe conditions and reports them as necessary.
• Responds to fire alarms, security alarms, and accidents—contacts appropriate emergency personnel.
• Investigates disturbances and in the event of an emergency, maintains order and safety of occupants.
• Provides customer service and acts as a source of information and assistance to inform the public of information regarding Library services, programming, policy and regulations.
• Anticipates, de-escalates, and solves problems and/or provides reports to appropriate agency.
• Monitors welfare of security personnel working after-hours, overnight, and at remote assignments.
• Provides direction and training to security personnel, contract employees, and other City departments regarding Non-Violent Crisis Intervention and other training areas.
• Issues and enforces Criminal Trespass Notices for violations and determines if police assistance is needed.
• Completes and maintains incident reports and other routine documentation.
• Directs traffic and provides crowd control and security services for after-hours events held by internal and external customers.
• Transports and safeguards cash pick up and drop offs at all locations.

Responsibilities – Supervisor and/or Leadership Exercised

None.

Knowledge, Skills, and Abilities

• Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Knowledge of Federal, State, Local laws, and ordinances.
• Knowledge of city practice, policy, and procedure.
• Knowledge of equity, diversity, and inclusion principles and practices in libraries.
• Skill in oral and written communications.
• Skill in handling multiple tasks and prioritizing.
• Skill in data analysis and problem solving.
• Skill in handling conflict and uncertain situations.
• Skill in using computers and related software, including Microsoft Office products.
• Ability to facilitate discussions and resolve issues.
• Ability to lead and train diverse groups.
• Ability to quickly recognize and analyze irregular events.
• Ability to establish and maintain effective communication and working relationships with city employees and the public.
• Ability to provide high-level customer service.
• Ability to work with people of diverse backgrounds.

Minimum Qualifications

• Graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to the job.

Licenses and Certifications Required

• May require a valid Texas Driver License.

Preferred Qualifications

• Familiarity with security X-ray and metal detection equipment.
• Experience monitoring CCTV (Closed Circuit Television) and surveillance cameras.
• Experience with security access control.
• Experience monitoring and responding to security and fire alarm systems in a commercial building environment.
• Demonstrated experience in the creation, input, and maintenance of employee and/or visitor identification and badges.
• Ability to travel to more than one work location.

Compensation Range

The annual hiring range for this position is $22.15-$24.37.

Notes to Candidate

• Day and Hours - Work hours may include after-hours, holidays, and weekend work.
• Work shift may change according to departmental business needs.
• Overtime may be required with or without notice.
• This position may require on-call or call-back responsibilities.

EEO Statement for City of Austin

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call [phone] or Texas Relay by dialing 7-1-1.

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation: Work in an environment where employees are valued and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

EEO Statement for City of Austin

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call [phone] or Texas Relay by dialing 7-1-1.