Austin Aviation – Temporary Airport Operations Communication Specialist
City of Austin
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Benefits offered by this job
Job summary
City of Austin, AUS, seeks a Dispatch Services professional to oversee aviation dispatch, security system management, CCTV operations and escort coordination. You will respond to emergencies, update notification systems, and coordinate with police, EMS, fire and airport operations to ensure rapid, accurate responses.
Responsibilities include handling calls, maintaining logs, monitoring alarms, producing reports, and directing inter‑departmental actions during incidents.
Qualifications
- Graduation from an accredited high school or equivalent.
- Two (2) years PBX or Emergency call taking/dispatching experience, or operating a 2-way or multi-channel radio.
Responsibilities
- Answer emergency and non-emergency phone calls, determine nature of request and take messages when necessary.
- Initiate, enter and update Emergency Notification System during emergency and non-emergency situations.
- Enter and update calls for service for Police, EMS, Fire and Operations Security into CAD system.
- Provide customer service to Airport employees, other governmental agencies and tenants.
- Operate and monitor fire alarm system for the terminal and exterior buildings.
- Prepare chronological data to assist agencies with reports.
- Monitor security/equipment and CCTV; report breaches of security.
- Enter and dispatch work order service requests for all maintenance divisions.
- Record data to forms/logs; search data on multi-system platforms.
- Operate multi-channel radio, AV, and multi-agency paging systems.
- Coordinate inter-departmental operations during emergencies; coordinate multi-agency responses.
- Open/close airport based on conditions and safety factors.
- Coordinate investigations with law enforcement and CCTV/Security System management.
- Operate overhead paging throughout the terminal and buildings.
- Inspect facilities to ensure safe operating conditions via CCTV.
Skills
Education
Job description
About Austin-Bergstrom International Airport Owned by the City of Austin and operated by the Department of Aviation, Austin-Bergstrom International Airport is an economic engine, supplying over 74,000 direct and indirect jobs in the Central Texas region. Now, as we build the airport’s largest improvement program in its history, we are redefining the travel experience in one of the fastest-growing cities in the United States. This is an exciting opportunity to join the team behind Journey With AUS, the airport’s expansion and development program, where bold ideas, cutting-edge infrastructure, and a shared commitment to excellence are taking flight.
Purpose: Under general supervision, responsible for all Aviation Department dispatch services, work order entries, security system management, CCTV management, escort management and emergency response.
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Answer emergency and non-emergency phone calls, determine nature of request and take messages when necessary.
- Initiate, enter and update Emergency Notification System during emergency and non-emergency situations.
- Initiate, enter and update calls for service for Police, Emergency Medical Service, Fire and Operations Security into Computer Aided Dispatch Computer System.
- Provide customer service to Austin-Bergstrom International Airport and City of Austin Employees, other governmental agencies and tenants by performing duties such as providing information using communication devices.
- Operate and monitor fire alarm system for Austin-Bergstrom International Airport Terminal and external buildings.
- Prepare chronological data to assist Department of Aviation, Transportation Security Administration, Police, Fire and EMS with their reports.
- Monitor security/emergency equipment/systems and closed circuit television monitors; Report breaches of security to appropriate personnel.
- Enter and dispatch work order service requests for all maintenance divisions at Austin Bergstrom International Airport.
- Record data to appropriate forms/logs.
- Search for data on multi-application computer systems.
- Operate/monitor multi-channel radio, audio/video, multi-agency and multi-jurisdictional alpha paging systems.
- Coordinate inter-departmental operations during emergency situations; Coordinate internal and multi-agency joint response.
- Coordinate the opening and closing of the airport (or portions of it) based upon airport conditions, safety factors and emergencies.
- Coordinate Investigations with other law enforcement entities and Department of Aviation through CCTV management and Security System management.
- Operate over head paging throughout the terminal and external buildings.
- Inspects facilities and ensures safe operating conditions via closed circuit television monitors.
May perform training and guidance to others.
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of airport operations.
- Knowledge of Federal, State and local laws.
- Knowledge of city practice, policy and procedure.
- Knowledge of safety practices and procedures.
- Knowledge of policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data and property.
- Knowledge of supervisory and managerial techniques and principles.
- Skill in oral and written communications.
- Skill in handling multiple tasks and prioritizing.
- Skill in using computers and related security software.
- Skill in planning and organizing.
- Ability to quickly recognize and analyze irregular events.
- Ability to work with frequent interruptions and changes in priority.
- Ability to stay informed of airport operational and security issues.
- Ability to establish and maintain good working relationships with other city employees and the public.
- Ability to train others.
- Graduation from an accredited high school or equivalent.
- Two (2) years PBX or Emergency (law enforcement, transportation security administration, emergency medical, fire department or military) call taking or dispatching, or operating a 2-way or multi-channel radio.
Valid Texas Class C Drivers License. Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances required to work at an airport.
- Customer service, call center, dispatch, or administrative experience.
- Experience in an airport, transportation, public safety, or government environment.
- Experience with radio communications or dispatch software.
Veteran candidates will be required to provide a copy of their DD214 at the time of interview.
Top candidate will be subject to a minimum 10 year criminal background check and security threat assessment.
Must have the ability to read, write, and fluently speak in English.
Overtime may be required with or without notice.
5:00 am – 1:30 pm (5 days/week)
1:00 pm - 9:30 pm (5 days/week)
8:00 pm – 6:30 am (4 days/week) Rotation shifts and days off Hours may change depending on departmental needs. Work hours may include after-hours, holidays, and weekend work.
Shift work includes shift differential incentive for evening and night shifts and weekends.
$27.06 - $32.34
This position is categorized as essential personnel. Essential personnel are required to come to work during emergencies or bad weather at the airport if they are scheduled to work and, in some cases, when they are not scheduled.
- Working with Aviation provides a number of health and welfare benefits see City of Austin Promotional Benefits Overview and click HERE to learn more.
Important Note to Applicants: Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time. We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system. DEPARTMENT MAY CLOSE THE JOB POSTING AT ANY TIME AFTER 7 DAYS
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation: Work in an environment where employees are valued, and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation : Work in an environment where employees are valued and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country. City of Austin Employment Video
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