Security GSOC Operator

Allied Universal; Cupertino (CA); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid holidays

Vacation

Job summary

Allied Universal is seeking a vigilant GSOC Operator for a Tech/Media/Telecom campus in Cupertino, CA. You will monitor security networks, identify incidents, and provide timely reports to Security Management.

You will guide clients during emergencies and coordinate responses across multiple systems to safeguard people, property, and operations. Qualified candidates have CA Guard Card, 2+ years in customer service and security, and strong technical skills.

Qualifications

• Minimum 2+ years of customer service experience.
• Minimum 2+ years of security experience.
• CA Guard Card required; access control/badge/alarm panel experience preferred.

Responsibilities

• Provide customer service and execute safety procedures.
• Respond to incidents calmly and solve problems.
• Investigate alarms and alert responders as needed.
• Assist employees with safety and security concerns.
• Monitor travel safety and security of personnel.

Skills

Customer service

Security experience

Technical skills

Education

High school diploma or equivalent

Tools

Access control systems

Alarm monitoring systems

Job description

Company Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Advance your security career with a team that upholds professionalism, dependability, and integrity while securing one of the world’s top technology campuses.

Position Title

Allied Universal® is hiring a Security GSOC Operator at a Tech/Media/Telecom Campus in Cupertino, CA. The GSOC Operator is responsible for using security best practices to identify, analyze, and support all events and incidents that impact or potentially could impact Open Text operations, facilities, and employees. The GSOC Operator is responsible for monitoring multiple security network systems to coordinate responses to all safety and security incidents. In addition to monitoring security systems, the GSOC Operator is required to properly provide timely and accurate reports/information to Security Management of all life safety events, and guide and assist business clients during emergency and non-emergency events.

Pay Rate

$30.00 / Hour

Shifts

• Morning: Thursday through Monday 6:00 AM - 2:45 PM
• Swing: Thursday through Monday 2:00 PM - 10:45 PM

Requirements

• *Valid CA Guard Card required*
• **Must have 2 + years of customer service, 2 + years security experience and strong technology skills**
• ***Access Control / Badge / Alarm Panel Experience Preferred***

As a GSOC Operator, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more. The Global Security Operations Center (GSOC) Operator, under guidance of GSOC Supervisor, is responsible for assisting company personnel in all concerns that pertain to safety and security for corporate locations around the globe. The individual will work in a GSOC environment, monitoring several screens. The Operator will use a variety of tools that range from access control and alarm monitoring systems to various business intelligence sources, open-source media, Internet, and in-house tools. The Operator is required to detect, analyze, and alert others of any incidents which may impact the client’s people, products, property, or brand image. These may range from extreme weather conditions, political instability, crime, terror, to technical failures.

RESPONSIBILITIES

• Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
• Respond to incidents and critical situations in a calm, problem solving manner
• Investigate alarms and respond by sending security patrol, or alerting Fire services or Police as needed
• Assist company employees in all concerns that pertain to safety and security
• Monitor travel safety and security of company’s employees

QUALIFICATIONS

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles
• Possess a high school diploma or equivalent, or five (5) years of verifiable experience
• Minimum of two (2) years of military, law enforcement, government, or security experience
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment. *A valid driver’s license will be required for driving positions only

BENEFITS

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal day
• 40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

PPO 14417

Equal Opportunity Statement

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com