Security Gate Agent - Second Shift

Evermore Orlando Resort; Orlando (FL); In loco; USD 32.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free Life Insurance

Free Short-Term Disability

401K with employer match

Paid time off

Descrizione del lavoro

Evermore Orlando Resort seeks a Guest Services/Protection role to warmly welcome guests, guide inquiries, and assist with check-ins and transportation requests. You will handle safe access, billing support, and communications with housekeeping and other departments to ensure a seamless guest experience.

Ideal candidates bring at least 1 year in security or guest services, strong English communication, and a professional appearance, with flexibility to work weekends and peak times.

Competenze

• High School Diploma or GED required.
• Minimum of 1 year experience in security, guest service or related professional area.
• Excellent verbal and written communication skills in English.

Mansioni

• Extend a warm welcome to guests/visitors, answer questions and provide directions.
• Address guest’s issues promptly and professionally, escalating matters to the appropriate department if needed.
• Must strive to provide exceptional customer service and create a positive first impression.
• Process Evermore guest check-ins, check-outs, accommodation assignments, and accommodation change/late check-out requests.
• Secure payment and verify identification; activate/reissue accommodation access credentials.
• Ensure rates match market codes and document exceptions.
• Verify/adjust billing for guests as needed.
• Enter and locate guest or work-related information using computers, mobile devices and/or other electronic systems.
• Coordinate with Housekeeping to track accommodation status and guest concerns.
• Run and check daily reports, contingency lists, and credit card authorization reports.
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
• Arrange transportation for guests/visitors.

Conoscenze

Guest service

Customer care

Verbal communication

Written communication

Multitasking

Problem solving

Teamwork

Formazione

High School Diploma or GED

Strumenti

Google Workspace

Microsoft Office

Descrizione del lavoro

Shape the Next Generation of Vacations! Welcome to Evermore Orlando Resort—the resort that’s redefining the Orlando vacation experience. Just steps away from Walt Disney World®, Evermore stretches across 1,100 acres and offers a one-of-a-kind blend of spacious, upscale vacation homes, flats, and villas alongside the luxurious Conrad hotel. Our Team Members are true trailblazers, reimagining the vacation experience for each guest. Here, guests create their own adventure, enjoying the best of both worlds: the space and comforts of vacation home rentals combined with the amenities and services of a world-class resort.

Evermore is Orlando’s ultimate game changer. In a city known for its theme parks and endless lines, Evermore is the paradise guests crave on their days between park visits. Imagine endless relaxation around Orlando’s first and only beach paradise, Evermore Bay. Our stunning 8-acre crystal-clear lagoon is framed by zero-entry swim zones, beach bars, private cabanas, cozy firepits, and 20-acres of white sand. From beachside bars to a vibrant food hall and rooftop dining with views of the fireworks, we’ve crafted unforgettable experiences. Guests can challenge themselves on 2 Jack Nicklaus championship golf courses, enjoy water sports including kayaks and paddleboards, a family water slide, rope swing, and activities that fill their days including pickleball, bocce ball, and volleyball.

If you’re excited to help guests reimagine the Orlando vacation, join us! Become part of an energetic team bringing Evermore Orlando Resort to life!

Key Responsibilities

• Extend a warm welcome to guests/visitors, answer questions and provide directions.
• Address guest’s issues promptly and professionally, escalating matters to the appropriate department if needed.
• Must strive to provide exceptional customer service and create a positive first impression.
• Process Evermore guest check-ins, check-outs, accommodation assignments, and accommodation change/late check-out requests.
• Secure payment and verify identification; activate/reissue accommodation access credentials.
• Ensure rates match market codes and document exceptions.
• Verify/adjust billing for guests as needed.
• Enter and locate guest or work-related information using computers, mobile devices and/or other electronic systems.
• Coordinate with Housekeeping to track accommodation status and guest concerns.
• Run and check daily reports, contingency lists, and credit card authorization reports. File guest paperwork or documentation.
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
• Arrange transportation for guests/visitors.
• During peak arrival or departure times, must manage queues and maintain order to ensure an efficient flow of guests. Coordinate with other staff members to streamline the process and reduce wait times.
• Must handle emergency situations and may be responsible for providing initial assistance or alerting the appropriate emergency services if required. They should be knowledgeable about resort emergency protocols.
• Process operational needs, address guest requests, and complete reports.
• Sharing highlights of the local area, the Gate Agent makes transactions feel like part of the experience.
• Thorough knowledge of the layout of the resort, its offerings, and some knowledge of the city and surrounding areas.
• Ability to effectively deal with internal and external customers. Some of whom will require high levels of patience, tact, and diplomacy to defuse tense situations.
• Assist guests/visitors and Team members during emergency situations.
• Handle all interruptions and complaints; elevate to the Manager on Duty as needed.
• Call for assistance using proper code responses.
• Complete a shift summary/daily activity or incident report.
• Follow up with guests, Team Members, and operational partners to ensure their requests or problems have been satisfactorily resolved.
• Maintain confidentiality of proprietary information and protect company assets.
• Report work-related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Maintain positive working relationships with others; support the team to reach common goals.
• Support the resort safety program to promote and ensure a safe working environment.
• Build strong relationships with key leaders, vendors, contractors, and other stakeholders.
• Support other departments through direct and indirect action.
• Flexible to work at various assigned locations based on operations demand.
• Perform other related duties as

Education, Skills And Experience

• High School Diploma or GED required.
• Minimum of 1 year experience in security, guest service or related professional area.
• Valid Florida Driver’s License with acceptable driving record preferred.
• Knowledge of security protocols.
• Knowledge of company safety policies and applicable Occupational Safety and Health Administration (OSHA) standards.
• Excellent verbal and written communication skills in English.
• Able to communicate in other languages, preferred.
• Excellent interpersonal and customer service skills.
• Excellent communication, people person; ability to interact with a wide range of people.
• Excels at customer service and relationship building.
• Excellent organizational skills, attention to detail and problem-solving skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to multitask and function well in a high-paced and at times stressful environment.
• Proficient in Google Workspace, Microsoft Office Suite, or similar software.
• Self-starter that can work independently with minimal supervision.
• Professional appearance and demeanor.
• Ability to work weekends, holidays, overtime, and rotating schedules.

Physical Requirements

• Able to safely lift, pull and push up to 50 pounds.
• Able to stand, walk, stoop, kneel, bend, and reach periodically.
• Able to sit and use the computer for hours at a time.
• Subject to environmental conditions, work activities will occur inside and outside.
• Visually look at a computer screen for extended periods.
• Repetitive hand motions, such as typing.
• Must possess a valid driver license state FL and must have an acceptable driving record based on company policy.
• Ability to drive a motor vehicle and golf cart.

Evermore Culture

At Evermore, our purpose is Togetherness, and our vision is to make a more together world possible. Through relational wellness, we cultivate an inclusive, people-first culture where collaboration, trust, and respect empower every Team Member to thrive. Our Values guide how we think, make decisions, and show up for our guests, one another, and the moments that matter most. We are committed to acting with integrity, striving for the extraordinary, and recognizing that our greatest success comes when we succeed together. We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave. We also have unique policies in support of our team and significant relationships in their lives.

EOE/M/F/D/V