Culinary Concierge

Evermore Orlando; Orlando (FL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Life Insurance

Short-Term Disability

Long-Term Disability

Medical, Dental, Vision coverage

Job summary

Evermore Orlando is seeking a full-time on-site Food & Beverage Concierge to enhance guest dining experiences across the resort and Conrad Orlando offerings.

You will engage with guests to understand preferences, manage allergies, and collaborate with the culinary team to tailor menus and events. The role involves coordinating in-home dining, reservations, and ensuring seamless delivery of orders with exceptional service.

Qualifications

• Experience with standard hospitality computer systems (POS, work orders, inventory).
• 2+ years in a similar hospitality/catering role preferred.
• Knowledge of Orlando dining scene to tailor on-site experiences.

Responsibilities

• Act as a resort food and beverage concierge with knowledge of offerings including Conrad Orlando.
• Maintain understanding of restaurant menus, seasonal offerings, ingredients and prep methods.
• Engage with guests to understand dining preferences, allergies, dietary restrictions and special occasions.
• Follow allergy procedures and accommodate dietary needs with the culinary team.
• Coordinate and book in-home dining experiences and restaurant reservations.
• Communicate with delivery drivers and culinary team to ensure timely delivery and accuracy.

Skills

POS systems

Interpersonal skills

Communication skills

Organizational skills

Problem-solving

Time management

Guest service

Tools

POS

Work order systems

Inventory management

Job description

• On-site
• Food & Beverage
• Full-Time
• Requisition #: CULIN002079

Description

About Evermore

Shape the Next Generation of Vacations!
Evermore resort redefining what it means to vacation together. Just steps from Walt Disney World®, Evermore spans 1,100 acres and offers a one-of-a-kind blend of spacious, upscale vacation homes, flats, and villas alongside the luxurious Conrad hotel.

Our team members are true trailblazers, reimagining the vacation experience for every guest. Here, guests create their own adventure — enjoying the best of both worlds: the comfort and privacy of multigenerational space, paired with the amenities and service of a world-class resort. Our eight-acre Evermore Bay, two championship golf courses, water sports facilities, pickleball courts, event spaces, and dining venues round out Evermore's luxurious, sophisticated offerings.

Key Responsibilities:

• Act as a resort food and beverage concierge with knowledge of all offerings including those located at Conrad Orlando
• Maintain a comprehensive understanding of the resort restaurant menus, including seasonal offerings and specials, ingredients and preparation methods
• Proactively engage with guests to understand their dining preferences, allergies, dietary restrictions, and special occasions
• Be familiar with our six-step allergy procedure as well as the big nine allergens as they relate to our menu items
• Collaborate with the culinary team to accommodate special requests, dietary restrictions, create custom dishes or modify menu items to meet individual guest needs
• Coordinate and book in home dining experiences
• Assist with restaurant reservations property wide
• Communicate with delivery drivers and culinary team to ensure seamless execution and delivery of orders
• Verify accuracy of order by matching guest check or order form with the items prior to delivery
• Provide excellent guest service during deliveries, including friendly interaction and timely responses to inquiries
• Follow proper telephone and digital greeting etiquette
• Handle guest concerns or questions professionally and promptly, or elevate them to the manager on duty, as needed
• Organize and maintain accurate delivery logs, including delivery times, order information, and any issues encountered during deliveries
• Ensure all required paperwork is organized and completed accurately and promptly
• Comply with all company policies and procedures, including dress code and vehicle use policies

Education, Skills and Experience

• Experienced in standard industry computer systems (POS, work order systems, inventory, etc.).
• Two years of experience in a similar role, hospitality and catering experience preferred.
• Knowledge of Orlando dining scene to offer expertise with personalizing on-site experiences.
• Excellent communication and interpersonal skills; ability to interact with a wide range of people.
• Outstanding organizational and problem-solving skills.
• Ability to adapt and multi-task in a fast-paced environment
• Ability to handle guest requests with grace and professionalism.
• Strong written and verbal communication skills.
• Proven organizational and time management skills.
• Strong punctuality and dependability.
• Obtain food, alcohol, and safety certifications under FL requirements.

Physical Requirements

• Able to safely lift, pull and push up to 25 pounds.
• Able to stand, walk, stoop, kneel, bend, and reach.
• Subject to environmental conditions, work activities can occur inside and outside.

Evermore Culture

At Evermore, our purpose is Togetherness, and our vision is to make a more together world possible.

Through relational wellness, we cultivate an inclusive, people-first culture where collaboration, trust, and respect empower every Team Member to thrive. Our Values guide how we think, make decisions, and show up for our guests, one another, and the moments that matter most. We are committed to acting with integrity, striving for the extraordinary, and recognizing that our greatest success comes when we succeed together.

We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave. We also have unique policies in support of our team and significant relationships in their lives.

EOE/M/F/D/V

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.