Security Flex Officer Customer Engagement

Allied Universal; Roanoke (TX); On-site; USD 25,000 - 29,000; Part time

Job summary

Allied Universal is seeking a Security Officer Enhanced Part Time Unarmed Patrol Customer Engagement in Trophy Club, TX. The role offers flexible fixed shifts with opportunities to pick up extra shifts through our platform, designed to supplement income or support a path to full-time employment.

Pay rate is $19.00 per hour, with a Friday 12:00 AM - 08:00 AM schedule. The position emphasizes customer service, incident reporting, and proactive security measures across healthcare facilities and

Qualifications

• Customer service experience is preferred.
• CPR and First Aid certification is preferred.
• Comfort with using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• A background check will be conducted as required by law.
• A drug screen may be required by law.
• Licensing requirements may apply.

Responsibilities

• Provide customer service to patients, visitors, staff, and vendors by carrying out security-related procedures, site-specific policies, and emergency response activities as appropriate.
• Respond to incidents, medical emergencies, disturbances, and other critical situations in a calm, professional, problem-solving manner.
• Conduct regular and random unarmed patrols throughout healthcare facilities, parking areas, and perimeter locations to deter unauthorized activity and identify concerns.
• Monitor access points and report suspicious activity, hazards, policy violations, and maintenance concerns.
• Prepare clear, accurate incident reports and communicate relevant information to site leadership and emergency responders as needed.

Skills

Customer service

Computer literacy

Education

High school diploma or equivalent

Job description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Life doesn’t always follow a fixed schedule. That’s why we created the Security Officer – Part Time Enhanced position: a flexible, dependable option for individuals looking to supplement their income, gain hands‑on experience, or work toward a full‑time career with the industry leader.

As a Security Officer Enhanced Part Time Unarmed Patrol Customer Engagement in Trophy Club, TX, this role is designed to provide reliable, consistent hours at an assigned site with the flexibility for you to earn more by picking‑up additional shifts when it works for you.

Pay Rate: $19.00 / Hour

Job Schedule: Fri 12:00 AM - 08:00 AM

How This Role Works:

• Fixed-Shift Commitment (“Anchor Shifts”): You will be hired for a designated site and weekly shift that serves as your reliable base schedule. This assignment requires a six (6) month commitment.
• Earn More, Claim-A-Shift Program: In addition to your fixed shift, you may pick-up extra shifts through our scheduling platform, allowing you to increase earnings and gain experience across multiple sites. Work part‑time hours this week and full‑time the next. It’s all up to you.

Responsibilities:

• Provide customer service to patients, visitors, staff, and vendors by carrying out security‑related procedures, site‑specific policies, and emergency response activities as appropriate.
• Respond to incidents, medical emergencies, disturbances, and other critical situations in a calm, professional, problem‑solving manner.
• Conduct regular and random unarmed patrols throughout healthcare facilities, parking areas, and perimeter locations to help to deter unauthorized activity and identify potential concerns.
• Monitor access points and report suspicious activity, hazards, policy violations, and maintenance concerns in accordance with site procedures.
• Prepare clear, accurate incident reports and communicate relevant information to site leadership and emergency responders as needed.

Minimum Requirements:

• Customer service experience is preferred.
• CPR and First Aid certification is preferred.
• Comfort with using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.