Security & Fire Equipment Service Technician

Johnson Controls; Cedar Rapids (IA); On-site; USD 39,537 - 54,373; Full time

Benefits offered by this job

Comprehensive benefits

Paid training

Global advancement opportunities

Company vehicle (as applicable)

Job summary

NICET in Cedar Rapids, IA, is looking for a skilled technician for installation and service of fire alarm and security systems. The role includes performing commissioning, troubleshooting, and ensuring customer satisfaction. Ideal candidates will have 2-5 years of relevant experience and certifications like CCURE 9000 and NICET.

The hiring range is $28.70 - $39.47 per hour, with a comprehensive benefits package. If you are eager to contribute your skills in a supportive environment, we encourage you to apply.

Qualifications

• 2-5 years of experience in fire alarm, access control, CCTV, and intercom systems.
• CCURE 9000, NICET, and DCJS certification required.
• Capable of lifting equipment and tools weighing up to 40 pounds.

Responsibilities

• Perform service and commissioning activities on electronic systems.
• Supervise and inspect equipment installations.
• Provide recommendations for system restoration.
• Manage service calls and ensure customer satisfaction.

Skills

Installation and service of fire alarm systems

Troubleshooting skills

Customer service skills

Knowledge of electricity and electronics

Ability to work independently

Education

High school graduate or equivalent

Military training or Associate degree in electronics

Tools

Multi-meters

Oscilloscopes

Power tools

Job description

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry‑leading field organization, we elevate customer performance, turn goals into real‑world results and help move society forward.

What We Offer

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
  • Medical/Dental/Vision insurance
  • Health Savings Account (HSA)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short‑Term and Long‑Term Disability
  • Employee Assistance Program
  • Wellness Program
  • And More!

What You Will Do

Perform service and new installation commissioning activities on fire alarm, access control, CCTV, intrusion alarm and intercom systems.

How You Will Do It

• Supervise and inspect the installation of equipment to meet customer expectations and manufacturer specifications. Field coordination and communication, system programming, commissioning, AHJ testing and training on new system installations
• Evaluate and diagnose equipment that requires servicing as well as troubleshooting potential field wiring problems
• Provide specific solutions and recommendations to customers on the most efficient and cost‑effective method in restoring a specific system back to normal condition
• Manage assigned Electronic Systems service calls in regard to field labor hours estimated
• Customer satisfaction through coordination, response to customer requests and problems and clear communication skills
• Prepare reports on daily activities
• May be required to work overtime
• Read and understand complicated blueprints, diagrams, schematics, submittals, software/system programs, and operation/product manuals
• Required to lift and or carry equipment and tools, which may be over forty (40) pounds. Working environment may involve climbing ladders and scaffoldings with equipment, upwards to forty (40) feet. Capable of working in cramped workspaces such as ducts, crawl spaces, above ceilings, etc.
• Must adhere to all OSHA and JCI safety policies and procedures
• Complete mileage and monthly vehicle reports in a timely manner

What We Look For

• 2-5 years of experience with installation and service of fire alarm, access control, CCTV, intrusion and intercom systems
• Demonstrate working knowledge of electricity and electronics in addition, demonstrate an aptitude for troubleshooting systems and performing necessary repairs
• Security experience with P2000 or C‑Cure 9000 required.
• Ability to effectively work independently
• Demonstrate a high level of customer service
• Be able to carry and move equipment/tools weighing up to 40 pounds
• Minimum high school/trade school graduate, military, or two‑year Associate degree in a technical field involving electronics or computers
• Working knowledge of personal computers (Windows 2000, XP, Windows 7) and Microsoft's suite of Office software
• Working knowledge of IT network systems
• Ability to use hand and power tools and test equipment such as multi‑meters, oscilloscopes, digital analyzers, battery analyzers, frequency meters, decibel meters and communication devices as required
• Excellent verbal and written communication skills
• Ability to read and understand complex building architectural, mechanical and electrical documents, as well as project plans, specifications, schedules and equipment installation/operation/troubleshooting manual.
• CCURE 9000, NICET, and DCJS certification required.

HIRING HOURLY RANGE: $28.70 - 39.47 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply.