Security Field Supervisor

Titan Security Group; Green Bay (WI); On-site; USD 52,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Medical and dental insurance

Opportunities for career growth

Job summary

Titan Security Group in Wisconsin is looking for a Field Supervisor to oversee quality assurance and compliance for assigned accounts, reporting to a Director of Operations. The role operates between Green Bay and Wausau with duties across security and service delivery.

The position requires at least 2 years of managerial experience in security or related fields, and the candidate must be available for 1st and 2nd shifts and overtime as needed. Weekend work is part of the schedule.

Qualifications

• Must have at least 2 years of continuous managerial experience in security or related field.
• Must be able to work 1st shift and 2nd shift and be on-call as needed.
• Must pass pre-employment drug screen and criminal background check.

Responsibilities

• Train team members in customer service, and complete quality assurance and compliance procedures and documentation.
• Monitor and coach staff, including with attendance issues, disciplinary actions, and performance appraisal and documentation.
• Support the HR department and Sr. Operations Manager in hiring, training, onboarding, and terminations.
• Respond to any escalated security issues or emergency situations appropriately.
• Compile and prepare reports and documents pertaining to incidents, personnel activities and account trends.
• Work a flexible schedule to meet the needs of the business which includes weekends.
• Other duties as assigned

Skills

Leadership

Microsoft Office

English proficiency

Bilingual (preferred)

Scheduling flexibility

Education

High School diploma or GED

Tools

WinTeam

eHUB

Job description

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

We are hiring a Field Supervisor to work as part of a team to support a select group of Titan Security accounts. The position will report to a Director of Operations and is primarily responsible for the quality assurance and compliance functions of the team members assigned at their accounts. This is a position working between Green Bay and Wausau.

Must have at least 2 years of continuous managerial experience (preferably in security or related field) to be considered. Must have availability to work 1st shift and 2nd Shift and hold over if needed.

Responsibilities for Field Supervisors include but are not limited to:

• Train team members in customer service, and complete quality assurance and compliance procedures and documentation
• Monitor and coach staff, including with attendance issues, disciplinary actions, and performance appraisal and documentation
• Support the HR department and Sr. Operations Manager in hiring, training, onboarding, and terminations
• Respond to any escalated security issues or emergency situations appropriately
• Compile and prepare reports and documents pertaining to incidents, personnel activities and account trends.
• Work a flexible schedule to meet the needs of the business which includes weekends.
• Other duties as assigned

Schedule as follows: Saturday-Wednesday 8am-6pm

Required Qualifications

• Must be at least 21 years of age.
• High School diploma or general education degree (GED)
• 2 years experience as a Security Lead and/or Supervisor, or related experience in a customer service industry, like retail or hospitality
• Able to acquire and maintain a valid WI Private Security License and Driver’s license, including state accredited training requirements.
• Able to pass pre-employment drug screen and criminal background check.
• Able to read, write, speak, and understand English
• Able to meet physical essential functions of the job, which can include lifting 75+ lbs, completing foot patrols, walking up and down stairs, working in inclement weather
• Proficiency with Microsoft Office software

Preferred Qualifications

• Bi-lingual considered a plus.
• Prior WinTeam and/or eHUB experience

Pay and Benefits

• $25.00 - $26.00 / hour
• Paid time off and paid holidays
• Medical and Dental insurance
• Opportunities for career growth and promotion
• Skills-enhancing training

EOE/M/F/D/V

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Titan Security Group’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.