Security Field Supervisor

Tsg; Green Bay (WI); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical and dental insurance

Career growth

Skills training

Job summary

Titan Security seeks a Field Supervisor to lead a team across select accounts, coordinating QA and compliance. The role reports to a Director of Operations and operates between Green Bay and Wausau, WI.

Minimum two years of management in security or related field is required, with 1st and 2nd shift availability. The ideal candidate will train staff, monitor performance, assist HR with hiring and onboarding, and handle escalated incidents while maintaining thorough documentation.

Qualifications

• Must have at least 2 years of continuous managerial experience in security or related field.
• Ability to work 1st and 2nd shifts, with overtime as needed.
• Must be 21+.
• Able to pass pre-employment drug screen and criminal background check.
• Able to read, write, speak, and understand English.
• Able to meet physical essential functions of the job (lifting 75+ lbs, patrols, stairs).

Responsibilities

• Train team members in customer service, and complete quality assurance and compliance procedures and documentation.
• Monitor and coach staff, including attendance issues, disciplinary actions, and performance appraisal and documentation.
• Support HR in hiring, training, onboarding, and terminations.
• Respond to escalated security issues or emergency situations appropriately.
• Compile and prepare reports and documents pertaining to incidents, personnel activities and account trends.
• Work a flexible schedule to meet the needs of the business which includes weekends.
• Other duties as assigned.

Skills

Leadership

Customer service

Coaching

Attendance management

Team supervision

English proficiency

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Titan Security is built on serving our clients and building careers - just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

We are hiring a Field Supervisor to work as part of a team to support a select group of Titan Security accounts. The position will report to a Director of Operations and is primarily responsible for the quality assurance and compliance functions of the team members assigned at their accounts. This is a position working between Green Bay and Wausau.

Must have at least 2 years of continuous managerial experience (preferably in security or related field) to be considered. Must have availability to work 1st shift and 2nd Shift and hold over if needed.

Responsibilities for Field Supervisors include but are not limited to:

• Train team members in customer service, and complete quality assurance and compliance procedures and documentation
• Monitor and coach staff, including with attendance issues, disciplinary actions, and performance appraisal and documentation
• Support the HR department and Sr. Operations Manager in hiring, training, onboarding, and terminations
• Respond to any escalated security issues or emergency situations appropriately
• Compile and prepare reports and documents pertaining to incidents, personnel activities and account trends.
• Work a flexible schedule to meet the needs of the business which includes weekends.
• Other duties as assigned

Schedule as follows: Saturday-Wednesday 8am-6pm

Required Qualifications of Field Supervisors:

• Must be at least 21 years of age.
• High School diploma or general education degree (GED)
• 2 years experience as a Security Lead and/or Supervisor, or related experience in a customer service industry, like retail or hospitality
• Able to acquire and maintain a valid WI Private Security License and Driver's license, including state accredited training requirements.
• Able to pass pre-employment drug screen and criminal background check.
• Able to read, write, speak, and understand English
• Able to meet physical essential functions of the job, which can include lifting 75+ lbs, completing foot patrols, walking up and down stairs, working in inclement weather
• Proficiency with Microsoft Office software

Preferred Qualifications of Field Supervisors:

• Bi-lingual considered a plus.
• Prior WinTeam and/or eHUB experience

Pay and Benefits for Field Supervisors:

• $25.00 - $26.00 / hour
• Paid time off and paid holidays
• Medical and Dental insurance
• Opportunities for career growth and promotion
• Skills-enhancing training

EOE/M/F/D/V

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