Security Field Operations Manager - 3rd Shift

Titan Security Group; Chicago (IL); On-site; USD 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a dedicated Field Operations Manager to enhance their security operations. This role offers a unique opportunity to lead a team, ensuring high standards of service and compliance while fostering a culture of excellence. You will be responsible for training team members, monitoring performance, and responding to security issues, all while working in a dynamic environment. With competitive pay and opportunities for career growth, this position is perfect for those looking to make a significant impact in the security field.

Benefits

Paid Time Off

Medical Insurance

Dental Insurance

Skills-enhancing Training

Opportunities for Career Growth

Qualifications

• 2+ years of managerial experience in security or customer service.
• Ability to manage team performance and compliance.

Responsibilities

• Train team members in customer service and quality assurance.
• Monitor staff performance and address attendance issues.
• Compile reports on incidents and personnel activities.

Skills

Customer Service

Team Training

Quality Assurance

Compliance Procedures

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Overview

Do you want to take the next step in your security or operations career?

Marksman-Titan Security Group is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support.Named as a nationally recognized Top Workplace in 2024 and 2025, Marksman-Titan’s customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of Commitment, Service, Integrity, Drive, and Innovation help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

We are hiring a Field Operations Manager to work as part of a team to support a select group of Titan Security accounts. The position will report to a Portfolio Manager or Director of Operations and is primarily responsible for the quality assurance and compliance functions of the team members assigned at their accounts. MUST HAVE AT LEAST 2 YEARS OF MANAGERIAL EXPERIENCE TO BE CONSIDERED FOR THIS ROLE.

Must have availability to work 3rd shift for this position.

Responsibilities

Responsibilities for Field Operations Managers include but are not limited to:• Train team members in customer service, and complete quality assurance and compliance procedures and documentation • Monitor and coach staff, including with attendance issues, disciplinary actions, and performance appraisal and documentation • Support the HR department and Sr. Operations Manager in hiring, training, onboarding, and terminations• Respond to any escalated security issues or emergency situations appropriately• Compile and prepare reports and documents pertaining to incidents, personnel activities and account trends.• Work a flexible schedule to meet the needs of the business which includes weekends.• Other duties as assigned

Qualifications

Required Qualifications of Field Operations Managers:• Must be at least 21 years of age.• High School diploma or general education degree (GED)• 2 years experience as a Security Lead and/or Supervisor, or related experience in a customer service industry, like retail or hospitality • Able to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), FOID card, and Driver’s license, including state accredited training requirements.• Able to pass pre-employment drug screen and criminal background check.• Able to read, write, speak, and understand English• Able to meet physical essential functions of the job, which can include lifting 75+ lbs, completing foot patrols, walking up and down stairs, working in inclement weather• Proficiency with Microsoft Office software

Preferred Qualifications of Field Operations Managers:• Bi-lingual considered a plus.

Pay and Benefits for Field Operations Managers:• $24.00 / hour• Paid time off and paid holidays• Medical and Dental insurance• Opportunities for career growth and promotion• Skills-enhancing training

EOE/M/F/D/V

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