Security Engineer (Customer Facing)

Socket.dev; New York (NY); Hybrid; USD 140,000 - 200,000; Full time

Job summary

Hypernative is seeking a Senior Security Engineer to work with US-based customers, embedding within client environments to configure and customize the platform, develop integrations, and guide day‑to‑day use of security tools.

You will directly engage with customers, collaborate with the US team, and support security posture assessments and incident response planning. This role requires US business hours alignment and hands-on technical delivery.

Qualifications

• Bachelor's degree in Computer Science or a related field.
• Strong understanding of Web3 technologies, decentralized systems and blockchain security concepts.
• Advanced cybersecurity knowledge as applied to digital assets and blockchain tech.
• Working proficiency in Python for scripting and integrations.
• Ability to work independently as well as in a team, including with external partners.
• Excellent interpersonal and communication skills to explain complex security topics to diverse audiences.
• Proven track record of customer-facing engagements with a professional, customer-first attitude.

Responsibilities

• Risk Strategy: assist customers in analyses of their Web3 assets, evaluate security postures, and develop monitoring and response plans.
• Customer Collaboration and Support: maintain ongoing communication with customers about security issues and threat shifts.
• Partner Collaboration: work with technology and ecosystem partners on integrations and solutions.
• Training and Enablement: deliver security training for client teams, from technical staff to non-technical stakeholders.
• Sales Support: assist Sales with scoping, proposals, and technical positioning.
• Implementation and Configuration: tailor the Hypernative platform for each customer, including custom rules and Python scripts, ensuring smooth integration into workflows.

Skills

Python scripting

Web3 security

Customer facing

Risk analysis

Communication

Independent work

Education

Bachelor's degree in Computer Science

Job description

Hypernative is the leader in real-time threat prevention for Web3. We empower protocols, bridges, and DeFi platforms to detect and prevent exploits before they happen. Our platform is trusted by leading crypto-native organizations to protect billions of dollars in on-chain value. Backed by world-class investors and experiencing rapid growth, we’re building a customer-centric organization that helps our customers stay safe, agile, and ahead of threats.

We're looking for a Senior Security Engineer to join our team and work closely with our US-based customers, so this role requires availability that overlaps with US business hours.

This is a hands‑on, customer‑facing role that works closely with our US team to support customers throughout the day. You'll be embedded directly in customer environments: configuring and customizing the Hypernative platform, scripting integrations and custom monitoring logic in Python, and guiding customers through implementation and day‑to‑day use of our security tools.

Responsibilities

• Risk Strategy - assist customers in conducting thorough analyses of their Web3 assets, evaluate their security postures, and assess associated risks; advise on optimal configurations for risk monitoring tools; and develop comprehensive monitoring and response plans covering preventive measures, detection techniques, and incident response strategies
• Customer Collaboration and Support - maintain continuous communication with customers, keeping them informed of potential security issues and shifts in the threat landscape
• Partner Collaboration - work with technology and ecosystem partners on joint integrations and solutions that support customer environments
• Training and Enablement - deliver security training and enablement sessions to client teams, from technical staff to non‑technical stakeholders
• Sales Support - support Sales on professional services scoping, proposals, and technical positioning
• Implementation and Configuration - configure and customize the Hypernative platform for each customer's environment, including custom rules, integrations, and Python scripting, and provide hands‑on support to ensure security practices integrate cleanly with existing workflows

Requirements

• Bachelor's degree in Computer Science or a related field
• In-depth understanding of Web3 technologies, decentralized systems, and blockchain security concepts
• Advanced understanding of cybersecurity principles, best practices, and industry standards as they apply to digital assets and blockchain technologies
• Working proficiency in Python for scripting, integrations, and custom monitoring logic
• Ability to work independently as well as collaboratively, including with external partners
• Strong interpersonal and communication skills, with the ability to explain complex security concepts clearly to both technical and non‑technical audiences
• Proven track record of effective customer‑facing engagements, with patience, professionalism, and a customer‑first attitude