Security Dispatcher Part Time Days

Tenet Healthcare; Detroit (MI); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a dedicated Security Dispatcher to join their team. This part-time role involves maintaining operational control of communications for the police authority, operating sophisticated technology equipment, and providing exceptional customer service. The ideal candidate will have strong communication skills, the ability to manage crisis situations, and a commitment to safety. Join a pioneering organization that is at the forefront of emergency medicine and make a difference in the community by ensuring the safety and security of patients, staff, and visitors.

Qualifications

• High school diploma or GED required.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Monitor and respond to life safety systems and alarms.
• Receive and prioritize emergency and non-emergency calls.
• Provide exceptional customer service to all personnel.

Skills

Effective written and oral communication skills

Interpersonal skills

Crisis management

Critical thinking

Active listening

Report writing

Physical fitness

Education

High school graduate or GED

Tools

CCTV systems

Life safety systems

Communication equipment

Job description

Job Description - Security Dispatcher Part Time Days (2406001366)

Description:

DMC Detroit Receiving Hospital, Michigan’s first Level I Trauma Center, helped pioneer the evolution of emergency medicine and currently has one of the busiest and most well-equipped emergency departments anywhere. The first and largest verified burn center in the state is at Receiving, and it is one of only 43 in the nation. Receiving also offers the state’s leading 24/7 hyperbaric oxygen program, Metro Detroit’s first certified primary stroke center, and the nationally recognized and accredited DMC Rosa Parks Geriatric Center of Excellence.

Summary Description:

Security Dispatcher is responsible for maintaining operational control of communications for DMC Police Authority. Responsible for operating various sophisticated technology equipment, monitoring life safety systems, processing and dispatching emergency & non-emergency calls. The Dispatcher is required to perform while demonstrating optimal customer service skills.

Key Responsibilities Include:

1. Monitoring and responding to life safety systems - fire panel alarms, CCTV systems, infant abduction systems, access control, etc.
2. Knowledge of individual hospital and exterior campus.
3. Receive emergency and non-emergency calls and record significant information.
4. Prioritize calls according to urgency and importance.
5. Use radio, phone or computer to send Police Authority Officers to respond to situations.
6. Coordinate with police, fire department and other emergency response teams to ensure appropriate response is made to emergency situations.
7. Understanding of police and fire response 911 notifications.
8. Reporting unusual activity to security staff who may investigate further or take action themselves.
9. Track inquiries, reports and requests via manual or electronic logs.
10. Provides exceptional customer service to staff, patients, visitors and physicians.
11. Maintains an in-depth knowledge of all security orders, written and oral, pertaining to assigned duties, as well as working knowledge of regulatory requirements needed for position.
12. Emergency Management credentials FEMA 300, 400, 700.
13. Other duties as assigned.

Qualifications:

Minimum Qualifications:

1. High school graduate or GED required or equivalent combination of education and experience.

Skills Required:

1. Effective written and oral communication skills a must (includes using proper grammar and spelling or report writing responsibilities).
2. Effective interpersonal skills with ability to deal with all levels of personnel and the public in a professional and effective manner.
3. Ability to handle both common and crisis situations, calmly and efficiently.
4. Ability to use sound and independent judgment and critical thinking skills.
5. Strong active listening skills.
6. Ability to frequently prepare written reports and provide quality customer service.
7. Must meet all physical requirements of the job. This could require an annual physical.
8. Must be able to perform duties wearing personal protective equipment (Masks, gowns, security-related equipment, etc.), as required.

Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.

Upon receipt of a conditional offer of employment, the applicant will be required to undergo a criminal background check.

Tenet participates in the E-Verify and Work Opportunity Tax Credit (WOTC) programs. Follow the links below for additional information.

E-Verify: http://www.uscis.gov/e-verify

WOTC: https://www.doleta.gov/business/incentives/opptax