Security Dispatcher - Excalibur

MGM Resorts; United States; On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Wellness incentives

Discounts on hotel/food/retail

Free meals

Free parking

Health & income protection

Development and volunteering

Job summary

MGM Resorts International in Las Vegas is seeking a Security Dispatcher to serve as the central communication hub for the Security Department, relaying critical information between officers and management. You will manage a multi-line center, handle radio and telephone messages, and make quick, informed decisions during emergencies to protect guests and staff.

The ideal candidate has a HS diploma, is 21+, and has 1+ year of customer service experience; prior security or law enforcement

Qualifications

• 1+ years of customer service experience preferred.
• Must be 21 years of age or older and have a HS diploma or GED.
• Previous security, military, or law enforcement experience preferred.

Responsibilities

• Continuously monitor cameras, access control systems, and alarm panels.
• Coordinate and direct security officers to respond to incidents and emergencies.
• Maintain logs of communications, incidents, and security activities in real time.
• Follow emergency protocols and liaise with local authorities during incidents.
• Own dispatch calls and assist in investigations by locating video footage.

Skills

Customer service

Education

High School Diploma or GED

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Security Dispatcher serves as the central communication hub for the Security Department, relaying critical information between Security Officers and Management. This role involves managing a multi-line communication center, including handling radio and telephone messages. In addition to clerical duties, Security Dispatchers must make quick, informed decisions, particularly during emergencies, while effectively juggling multiple tasks. A strong grasp of departmental policies and procedures is essential for maintaining smooth operations.

THE STARTING RATE:

$22.00 Per Hour

THE DAY-TO-DAY:

• Continuously monitor cameras, access control systems, and alarm panels to identify and respond to potential security threats in a timely manner.
• Coordinate and direct security officers to respond to incidents, emergencies, and requests for assistance throughout the property, focusing on prompt and effective action.
• Maintain continuous coordination with the Global Security Operations Center.
• Operate communication equipment, such as two-way radios and telephones, to relay critical information between security teams, management, and other departments.
• Maintain accurate logs of communication, incidents, emergencies, and security activities in real-time, maintaining clear and detailed records for reporting and follow-up.
• Follow established protocols during emergencies, such as fire, medical incidents, or active threats, while maintaining clear communication and coordination with local authorities.
• Liaise with law enforcement, emergency medical services, and other external agencies as needed, providing support and information during incidents or emergencies.
• Own dispatch calls for service including those related to security or lost and found items. Resolve issues promptly, follow up to support guest satisfaction, answer incoming calls, and coordinate with other departments as necessary.
• Assist in investigations by locating and retrieving relevant video footage, facilitating accurate and timely identification of key evidence for review.

THE IDEAL CANDIDATE:

• Must be 21 years of age or older
• High School Diploma or GED
• 1+ Years of Prior Relevant Experience (Customer service experience) preferred
• Previous security, military, or law enforcement experience. preferred

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12325