SECURITY DISPATCHER-Casino Security

Sycuan; El Cajon (CA); Ibrido; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

Sycuan is seeking a Security Dispatcher to coordinate security services via radio and telephone, monitor CCTV, and dispatch units as needed. The role involves protecting casino assets and providing guest service related to security procedures.

The candidate must log information accurately, communicate clearly in English, and maintain professionalism while handling multiple tasks in a fast-paced environment.

Competenze

• Basic understanding of security policies and procedures.
• Ability to log factual information received from radio and telephone communications.
• Ability to operate sophisticated communications and surveillance equipment.
• Ability to evaluate non-routine situations and make sound judgments.
• Ability to effectively communicate in the English language with guests and team members.
• Ability to provide verbal directives.
• Ability to effectively communicate with internal and external contacts.
• Working knowledge of MS Word and Excel.
• Ability to perform data entry assignments.
• Ability to compose written documents in the English language.
• Ability to complete forms and documents.
• Ability to maintain professionalism and composure.
• Ability to prioritize and perform multiple tasks and assignments.
• Ability to maintain confidentiality.
• Ability to follow verbal directives and written directions.
• Ability to accept constructive criticism.
• Ability to sit for up to eight hours at a time.
• Ability to appear for work on time.

Mansioni

• Coordinates security services by receiving and dispatching calls, monitoring the fire panel, radio activity, and officer locations, dispatching units as needed, and maintaining logs.
• Protects casino assets by monitoring designated areas and reporting irregularities to law enforcement agencies.
• Provides guest service by answering inquiries regarding security procedures and services.

Conoscenze

Security procedures

English communication

MS Word & Excel

Data entry

Multitasking

Confidentiality

Log radio/phone messages

Written documentation

Formazione

High School Diploma or GED

Dispatch experience (3 months)

1 year security or emergency dispatch experience

Law enforcement dispatch experience

POST Certification

Guest service experience

Strumenti

MS Word

Excel

Descrizione del lavoro

Job Purpose:

Coordinates security services through radio and telephone communications and monitors closed circuit cameras

Job Duties and Responsibilities:

1. Coordinates security services by receiving and dispatching calls, monitoring fire panel, radio activity, and officer locations and activities, dispatching units as needed, contacting the appropriate Department, law enforcement agencies and emergency services as needed, and maintaining chronological records of daily events and pass down logs for information transfer.
2. Protects casino assets by monitoring designated casino areas, parking lots, stairwells, basement, food receiving docks, team member and emergency entrances and exits, and other related areas equipped with cameras and non-gaming surveillance equipment, and reporting irregularities, crimes or unusual activity by guests and/or team members to appropriate law enforcement agencies.
3. Provides guest service by answering team member and guest inquiries regarding exclusion histories, accident reporting, vehicle services and other security-related procedures and services.

Job Specifications:

Education and Experience:

Essential:

• High School Diploma or G.E.D.
• 3 months Dispatch Experience

Desirable:

• 1 year security or emergency dispatch experience
• Law enforcement dispatch experience
• Security Operations experience
• POST Certification
• Guest service experience

Skills and Knowledge:

Essential:

• Basic understanding of security policies and procedures
• Ability to log factual information received from radio and telephone communications
• Ability to operate sophisticated communications and surveillance equipment
• Ability to evaluate non-routine situations and make sound judgments
• Ability to effectively communicate in the English language with guests and team members
• Ability to provide verbal directives
• Ability to effectively communicate with internal and external contacts
• Working knowledge of MS Word and Excel
• Ability to perform data entry assignments
• Ability to compose written documents in the English language
• Ability to complete forms and documents
• Ability to maintain professionalism and composure
• Ability to prioritize and perform multiple tasks and assignments
• Ability to maintain confidentiality
• Ability to understand and follow verbal directives and written directions
• Ability to accept constructive criticism
• Ability to sit for up to eight hours at a time
• Ability to appear for work on time

Desirable:

• Working knowledge of basic radio and telephone procedures
• Proficiency Microsoft Word and Excel
• Multi-lingual
• Knowledge of CCTV equipment

Supervisory/Managerial Accountability:

Direct: None

Indirect:None