Security Dispatcher - Aria

MGM Resorts International; United States; On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Wellness programs

Employee discounts

Free meals

Free parking

Health & income protection

Development opportunities

Job summary

MGM Resorts International in Las Vegas is seeking a Security Dispatcher to play a pivotal role in protecting guests, team members, and property. You will serve as the central communications hub for security operations, monitoring calls, radios, and alarms, and coordinating responses to incidents.

The ideal candidate has experience in security dispatch or emergency communications within fast-paced environments such as hotels or casinos.

Qualifications

• Must be 21 years of age or older.
• Previous experience in security dispatch, emergency communications, hotel or casino operations, or a similar fast-paced environment.
• Flexibility to work Day, Swing, or Grave shifts, including weekends and holidays.

Responsibilities

• Monitor and respond to incoming calls, radio communications, security alarms, and requests for assistance, prioritizing incidents based on urgency.
• Dispatch and coordinate Security personnel in response to emergencies, incidents, guest concerns, and daily operational needs.
• Operate two-way radios, telephones, and other communication systems to relay critical information and coordinate responses between Security personnel, management, and other departments
• Maintain accurate dispatch logs, incident records, and communication reports using established systems and procedures
• Collaborate with Security leadership, Surveillance, Engineering, and other departments to communicate operational concerns and coordinate timely responses
• Follow established emergency response procedures while maintaining clear, professional communication and confidentiality
• Maintain accurate, real-time logs of communications, security incidents, emergencies, and daily activities, ensuring detailed documentation for reporting and follow-up
• Support security investigations by locating, reviewing, and retrieving relevant surveillance footage to assist with evidence identification and incident resolution.

Skills

Security dispatch

Emergency communications

Fast-paced environment

Hotel/casino ops

Tools

Two-way radios

Communication systems

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Security Dispatcher, you will play a critical role in supporting the safety and security of our guests, employees, and property. Serving as a central point of communication for Security operations, you will monitor incoming calls and security systems, coordinate responses to incidents and emergencies, provide guidance and ensure timely communication with Security personnel and other departments.

THE STARTING RATE:

$22

THE DAY-TO-DAY:

• Monitor and respond to incoming calls, radio communications, security alarms, and requests for assistance, prioritizing incidents based on urgency.
• Dispatch and coordinate Security personnel in response to emergencies, incidents, guest concerns, and daily operational needs.
• Operate two-way radios, telephones, and other communication systems to relay critical information and coordinate responses between Security personnel, management, and other departments
• Maintain accurate dispatch logs, incident records, and communication reports using established systems and procedures
• Collaborate with Security leadership, Surveillance, Engineering, and other departments to communicate operational concerns and coordinate timely responses
• Follow established emergency response procedures while maintaining clear, professional communication and confidentiality
• Maintain accurate, real-time logs of communications, security incidents, emergencies, and daily activities, ensuring detailed documentation for reporting and follow-up
• Support security investigations by locating, reviewing, and retrieving relevant surveillance footage to assist with evidence identification and incident resolution.

THE IDEAL CANDIDATE:

• Must be 21 years of age or older
• Previous experience in security dispatch, emergency communications, hotel or casino operations, or a similar fast-paced environment
• Flexibility to work Day, Swing, or Grave shifts, including weekends and holidays,

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community