Security Dispatcher

deltasecurity; Phoenix (AZ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Employee discount

Paid time off

Professional development assistance

Job summary

Delta Security Services is hiring a Security Dispatcher in Phoenix, AZ. The role involves coordinating security personnel, monitoring incidents, and ensuring effective communication with field staff.

Qualified candidates should have dispatch or relevant customer service experience and possess a valid Arizona Guard Card. Benefits include employee discounts, paid time off, and professional development assistance.

Qualifications

• Previous dispatch, security or emergency communications experience preferred.
• Strong verbal and written communication skills are necessary.
• Ability to remain calm and professional in high-pressure situations.

Responsibilities

• Receive and prioritize emergency and non-emergency calls.
• Dispatch personnel to incidents and document the information.
• Monitor GPS tracking and officer check-ins throughout the shift.

Skills

Customer service

Communication skills

Problem-solving

Education

Valid Arizona Guard Card

Tools

Dispatch software

Two-way radio communication

Job description

Delta Security Services is seeking a reliable and professional Security Dispatcher to join our team in Phoenix, AZ. The dispatcher is responsible for coordinating security personnel, monitoring ongoing incidents, maintaining communication with field staff, and ensuring calls for service are handled efficiently and professionally.

Responsibilities

• Receive and prioritize emergency and non-emergency calls from customers, employees, supervisors, and the public
• Gather and accurately document information received by telephone, email, and two-way radio communication
• Dispatch appropriate personnel and resources to incidents or service requests, including notifying supervisors, police, or fire departments when necessary
• Monitor and track the status of ongoing incidents and officer activity
• Coordinate communication between field personnel, supervisors, customers, and other agencies
• Provide clear and concise instructions to officers and callers when needed
• Maintain accurate logs, reports, and documentation of calls and actions taken
• Follow established procedures and protocols for handling incidents and emergencies
• Monitor GPS tracking, officer check-ins, and patrol activity throughout the shift

Qualifications

• Previous dispatch, security, customer service, or emergency communications experience preferred
• Strong verbal and written communication skills
• Ability to remain calm and professional in high-pressure situations
• Strong problem-solving and decision-making abilities
• Proficient with computer systems, dispatch software, email, and two-way radio communication
• Experience with report writing and documentation preferred
• Knowledge of conflict management and de-escalation techniques preferred
• Must possess a valid Arizona Guard Card

Benefits

• Employee discount
• Paid time off
• Professional development assistance