Security Dispatcher

Phoenix Children's; Phoenix (AZ); On-site; USD 36,000 - 54,000; Full time

Job summary

Phoenix Children’s in Phoenix, AZ, is seeking a Security Dispatcher to receive and dispatch emergency and non-emergency calls for security services. You will monitor alarms, operate the PA system, and coordinate with responders using radio, phones, and CCTV to ensure patient safety.

The role requires calm under pressure, strong communication, and proficiency with standard office software. Full-time daytime shifts with varied hours.

Qualifications

• HS Diploma or equivalent required.
• 2+ years in dispatch center preferred, with experience using radio, PA systems, pagers and multi-line phones.
• Proficient with Microsoft Word, Excel, and Outlook.

Responsibilities

• Actively monitors the status of systems within the dispatch center; reports outages in a timely manner; follows system outage protocols.
• Communicates with internal and external responders by 2-way radio, telephones, pagers, text messages/SMS, and the public address system; responds to critical alarms and relays information to responders.
• Maintains confidential information and adheres to hospital policies; answers all calls promptly and relay information to appropriate responders.
• Responds to emergency and non-emergency calls, determines urgency, and dispatches security officers accordingly; coordinates with external fire and law enforcement as required; utilizes CCTV to monitor and communicate with responders.

Skills

Dispatch center experience

Radio/PA system familiarity

Education

HS Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

CCTV monitoring

Fire alarm panels

Radio channels

Job description

Security Dispatcher

Department: PCH-MAIN | Security Services
Location: Phoenix
Shift: Mon-Fri, (Days Vary), Shifts Vary, 6am-2:30pm
Category: Lobby Services
Posting #: 1049374
Employee Type: Full-Time

Position Summary

The position is responsible for receiving and dispatching emergency and non-emergency calls for security services, monitoring multiple alarms, and utilizing the PA system to make emergency announcements. The position requires simultaneous use of a computer-aided dispatch system, computerized phone system and digital radio base station.

Position Duties

• Actively monitors the status of systems within the dispatch center; reports outages in a timely manner; follows system outage protocols.
• Communicates with internal and external responders by 2-way radio, telephones, pagers, text messages/SMS, and the public address system. Respond to critical systems alarms such as fire panels, patient protection systems, generator alarms and medical gas alarms; remain calm performing these tasks while relaying critical information to both internal and external first responders.
• Maintains confidential information and shares with others only when it is essential for them to perform their job duties. This may include, but is not limited to, departmental processes, sensitive patient information, orders of protection, subpoenas and descriptions of persons of interest. Adheres to hospital and departmental policy and procedures at all times.
• Promptly answers all telephone calls with the approved answer phrase and in a courteous manner; relay necessary information to the appropriate responders.
• Receives and responds to emergency and non-emergency calls including internal code and 911 calls; determines the urgency of the call; properly dispatches security officers based on urgency and location; contacts external fire and law enforcement agencies in accordance with policies and procedures. Utilize camera systems and building monitoring to monitor and communicate with responders, accurate information to solicit an appropriate response.
• Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable

Position Qualifications

Education

• HS Diploma or equivalent

Required

Experience

• Proficient with Microsoft Word, Excel, and Outlook.

Preferred

• 2+ years in dispatch center utilizing radio, PA systems, pagers and multi-line phones; dispatching in high pressure situations.
• Experience monitoring CCTV, fire alarm panels, and radio channels.

Physical Requirements & Occupational Exposure/Risk Potential

• Physical Requirement - Feeling (sensing textures and temperatures) - Constantly
• Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Constantly
• Physical Requirement - Hearing - Constantly
• Physical Requirement - Reaching - Constantly
• Physical Requirement - Sitting - Constantly
• Physical Requirement - Standing - Occasionally
• Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally
• Physical Requirement - Talking - Constantly
• Physical Requirement - Walking - Occasionally
• Physical Requirement - Near Vision - Constantly
• Physical Requirement - Far Vision - Frequently
• Physical Requirement - Color Discrimination - Constantly
• Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly