Security Dispatcher

Children's Minnesota; Minneapolis (MN); On-site; USD 42,000 - 56,000; Full time

Job summary

Children’s Minnesota is seeking a Security Operations Center Dispatcher to help maintain a safe campus by monitoring alarms, CCTV and access control. This temporary 6-month assignment runs Friday through Tuesday, 2:00 PM to 10:00 PM, and requires strong multi-tasking and reporting skills.

The dispatcher coordinates security and emergency responses, prepares verbal and written reports, and ensures logs are accurate.

Qualifications

• High school diploma or equivalent is required.
• Bachelor's or Associate degree in Law Enforcement, Criminal Justice, Business, Psychology or Sociology preferred.
• Prior security or dispatcher experience is preferred.
• Healthcare knowledge/experience preferred.

Responsibilities

• Monitor alarms, CCTV, and access control systems.
• Coordinate security and emergency responses.
• Maintain logs of calls for service.
• Promote a safe environment for patients, visitors and staff.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Decision making

Teamwork

Discretion

Education

High school diploma

Bachelor's/Associate in related field

Tools

Dispatch software

Report writing

Access control systems

Video monitoring systems

Two-way radios

Job description

About Children’s Minnesota

Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.

Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.

Department Overview

Proudly serving as Minnesota's children's hospital since 1924, Children's Hospitals and Clinics of Minnesota, is the eighth-largest pediatric health care organization in the U.S. Each year, Children's provides care through nearly 13,000 inpatient visits and more than 200,000 emergency room and other outpatient visits. An independent, not-for-profit health care provider, Children's has 319 staffed hospital beds and services available in all major pediatric specialties: emergency care; newborn and pediatric intensive care; outpatient and inpatient surgery; diagnostic services, including radiology and laboratory; and special programs in the areas of respiratory, cardiology, cancer, premature birth, adolescent development, child abuse, and epilepsy. In addition to our Minneapolis and St. Paul Campuses, Children's also includes Children's West, a pediatric care center in Minnetonka offering same-day surgery as well as diagnostic, rehabilitative, and developmental outpatient services; Children's - Roseville, an outpatient pediatric rehabilitation center; and Children's Clinics - Woodwinds, pediatric specialty clinics at the Woodwinds Health Campus in Woodbury.

Position Summary

The Security Operations Center Dispatcher position is responsible for maintaining a safe and secure Children's campus through the operation of the Security Operations Center (SOC). The dispatcher will monitor alarms, CCTV and access control systems. The dispatcher will be responsible for coordinating security and emergency responses and maintaining logs of calls for service. The dispatcher's core role is to promote a safe environment for patients, visitors and hospital employees.

• This is a temporary 6-month assignment. Schedule: Friday-Tuesday 1400-2200 (2pm- 10p)**
• Must possess excellent multi-tasking abilities.
• Must be capable of prioritizing tasks and setting priorities in a fast paced, multi-faceted environment.
• Excellent verbal, writing and computer skills required.
• Must be able to prepare verbal and written reports.
• Must complete and pass Basic Life Support (BLS) and Automatic External Defibrillator (AED) training within 90 days of hire.
• Must be able to wear respiratory protection (N-95 respirator, full face respirator and PAPR), be fit tested and able to pass respirator physical.
• Must be able to successfully pass background checks of the Bureau of Criminal Apprehension (BCA) and Department of Human Services (DHS).

Education

• High school diploma or equivalent required.
• Bachelor's or Associate's Degree in Law Enforcement, Criminal Justice, Business, Psychology or Sociology preferred.

Experience

• Prior experience in a security officer/public safety/dispatcher field preferred.
• Prior Law Enforcement or security dispatcher experience preferred.
• Emergency Operations Center experience preferred.
• Healthcare knowledge/experience preferred.

License/Certification Preferences

• Certified 911 or Emergency Response Dispatcher preferred.

Knowledge/Skills/Abilities

• Excellent verbal and written communication skills a must.
• Must be able to use or learn computer programs for dispatching officers, report writing, information database look ups, email, access control and video monitoring systems.
• Ability to operate, or learn to use, two-way radios, telephone, copier, fax and pager notification systems.
• Ability to work independently and as a team.
• Ability to communicate effectively with others both orally and in writing.
• Ability to retain knowledge, information, and directions on an ongoing basis and communicate effectively with others.
• Ability to comprehend numerous policies, procedures, concepts and to be able to make decisions using discretion and interpretive judgment based on general and specific policies.
• Ability to maintain accurate records.
• Must be customer service oriented.
• Knowledge of verbal and physical de-escalation, use of force continuum and arrest laws preferred.
• Ability to walk and climb stairs.
• Ability to see and hear accurately in both day and nighttime conditions.
• Skill in operating portable radio devices.
• Ability to detect irregularities, such as security breaches, facility and safety hazards and emergency situations.
• Effectively contacts and interacts with emergency responders, such as police, fire, and/or ambulance personnel as required.
• Maintains confidentiality in all aspects of the job.

Physical Demands

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The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. Annual salaries displayed are based on full-time employment (40 standard hrs per week). Annual salaries for part-time positions will be prorated based on the employee’s scheduled weekly hours in relation to the full-time standard. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs.

In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on-call work may be eligible for shift differentials or premium pay.

All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.

Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.