SECURITY DISPATCHER

Froedtert Health; Menomonee Falls (WI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Growth opportunity- Career Pathways & Career Tuition Assistance

Referral bonuses

Retirement plan - 403b

Medical, Dental, Vision, Life Insurance

Employee Assistance Programs

Job summary

Froedtert Health is hiring for a position at their Security Operations Center in Menomonee Falls, Wisconsin. Responsibilities include managing emergency communications, customer service, and documentation. Candidates must have prior security or dispatcher experience and a high school diploma (college preferred). The role requires excellent multi-tasking abilities and computer literacy. Benefits include paid time off, retirement plans, and medical insurance among others.

Qualifications

• Prior security, dispatcher or relevant experience required.
• Experience in a fast-paced environment is essential.
• Specific ICS training and certifications may be needed.

Responsibilities

• Staff the 24-hour Security Operations Center (SOC).
• Handle emergency/non-emergency communications.
• Perform other duties as assigned.

Skills

Customer service skills

Ability to multi-task

Computer literacy

Education

High School diploma or equivalent

College preferred

Tools

Computer-aided Dispatch system

Job description

Location: US:WI:MENOMONEE FALLS at our FROEDTERT MEN FALLS HOSPITAL facility.

On-site.

FTE: 1.0

Standard Hours: 40.0

Shift: Shift 3 (8 hour shift on Thursdays & Fridays and 12 hour shifts on Sat/Sun). Weekends: Yes. Holidays: Yes.

Job Summary

The primary function of this position is to staff the 24-hour Security Operations Center (SOC). The SOC handles emergency and non-emergency communications from security staff, hospital staff, law enforcement, visitors, and other emergency services via radio, telephone, computer, email, camera, in-person, or via any other medium. Vital functions of this position include: customer service, multi-line phone management, Computer-aided Dispatch (CAD) documentation, and effective, timely communication. Perform other duties as assigned.

Experience

Prior security, dispatcher or other relevant experience or education is required. Computer-aided Dispatch system experience, preferred. Prior dispatch experience in mid-sized department /emergency services is preferred.

Education

High School diploma or equivalent is required. College is preferred.

Training

ICS training, TERT certification, IAHSS Certification, HAM radio operator Training may be site specific.

Special Skills

Ability to work in a fast paced demanding environment. Ability to multi-task. Excellent customer service skills. Computer literate.

Perks & Benefits

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.