Security Dispatcher

Massanutten Resort; McGaheysville (VA); On-site; USD 16,000 - 23,000; Full time

Job summary

Massanutten Resort is seeking a Security Dispatcher to help dispatch for the security team, assist with Lost & Found intake, and provide excellent customer service to guests and staff. The role involves confidential handling of information and coordinating with security, maintenance, and housekeeping across multiple channels.

The position requires a high school diploma, strong computer skills (Word, Excel, Outlook), and the ability to work a rotating schedule including 8am-4pm and 4pm-12am

Qualifications

• High school diploma or equivalent required.
• Strong computer skills and working knowledge of Microsoft Word, Excel, and Outlook.
• Must be highly organized and able to provide great customer service.
• Must be at least 18 and able to work a flexible schedule.

Responsibilities

• Dispatch calls for security, maintenance and housekeeping to officers via multi-channel radio and electronic communications.
• Process and document daily activities to ensure accountability.
• Monitor, dispatch, and receive information and distribute calls to security officers.
• Contact appropriate agencies for emergencies (law enforcement, fire, EMS).
• Process Lost & Found inquiries, inventory, and item processing.

Skills

Office/clerical skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Customer service

Education

High school diploma or equivalent

Tools

Radio dispatch systems

Job description

Join us in Security!

Are you passionate about organization, efficiency, and helping people? We’re looking for someone who enjoys meeting and helping people daily. Each day has something different to offer when dispatching for our security team! Help people reclaim their lost items, assist in dispatching our resort officers to solve problems, and so much more as a Security Dispatcher.

Job Details

Massanutten Resort

Description

The Security Dispatcher requires office/clerical skills, computer literacy, and excellent communication skills. A high school diploma or equivalent is required. Candidates should have strong computer skills and working knowledge of Microsoft programs, including Microsoft Word, Excel, and Outlook. Must be highly organized and able to provide great customer service. Duties include dispatching calls for security, assisting with Lost & Found intake, inventory, and other duties as assigned by management. Must be at least 18 and able to work a flexible schedule.

Job-Type: Full-Time

Typical Schedule

Days

• Rotating, Monday-Friday and Saturday-Wednesday; every third weekend off

Hours

• Rotating, typically 8am-4pm and 4pm-12am

Compensation

• Pay: $14.00/Hour

Core Responsibilities

• Perform communications through electronic, written, and verbal applications
• Process and document daily activities to ensure accountability
• Monitor, dispatch, and receive information and distribute calls to security officers, maintenance and housekeeping over a multi-channel radio, phone and other electronic communications
• Contact appropriate agencies needed (law enforcement, fire and emergency services) for emergencies
• Process and document Lost & Found – inquiries, inventory, log, and process found items
• Process Resort UPS shipping – obtain information and process items for shipping
• Exhibit exceptional confidentiality with sensitive information and documentation
• Represent as a Resort Customer Service Ambassador
• Complete special projects and duties assigned by Security Management
• Other duties assigned by management