Security Dispatcher

Children's Healthcare of Atlanta; Atlanta (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

Children’s Healthcare of Atlanta is seeking an experienced Security Dispatcher to join our hospital security team in Atlanta. The role focuses on central dispatch, alarm monitoring, and coordination with staff and local emergency services to maintain a safe environment.

You will work evenings, Monday through Friday, handling high-priority communications, CCTV oversight, and incident documentation while upholding confidentiality and professional conduct in a fast-paced setting.

Qualifications

• Minimum 1 year of experience in security, law enforcement, military, or public relations.
• High school diploma or equivalent is required.
• Relevant professional certification in emergency dispatching or communications is preferred.

Responsibilities

• Centralized command post operations: Serve as the primary point for emergency communications, handling high priority calls and dispatch security personnel promptly and efficiently. Monitor and respond to a variety of alarms (fire, boiler, panic, codes, etc.) and initiate appropriate emergency protocols. Oversee CCTV surveillance, identifying and reporting unusual activities to maintain a secure environment.
• Advanced dispatching and coordination: Utilize advanced dispatching systems to deploy security officers to critical areas and document all activities accurately. Coordinate with staff and emergency services to manage incidents effectively and ensure a rapid response. Maintain comprehensive logs and records, including daily activities, incident reports, and parking citations.
• Crisis communication and support: Make clear, concise, and urgent overhead announcements during emergencies to guide personnel and visitors. Assist with emergency functions including current event monitoring, weather monitoring, and disaster support.
• Operational efficiency and maintenance: Ensure all reporting means are performed accurately and timely. Maintain a clean, organized area.

Skills

Exceptional communications

Strong organizational skills

Calm under pressure

Problem-solving abilities

Discretion and confidentiality

Dispatching software proficiency

Education

High school diploma or equivalent

Some college

Relevant professional certification in emergency dispatching

Tools

Dispatching software

PC proficiency

Job description

Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here.

Work Shift

Evening

Work Day(s)

Monday-Friday

Shift Start Time

2:00 PM

Shift End Time

10:30 PM

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

As a Security Dispatcher at Children’s Healthcare of Atlanta, you will play a pivotal role in ensuring the safety, security, and welfare of our hospital community. Working within established guidelines, procedures, and protocols, you will provide essential administrative and dispatching support to protect Children’s personnel, visitors, patients, and property. Your proactive efforts will be instrumental in delivering safe patient care and fostering a secure environment.

Experience

• Minimum 1 year of experience in security, law enforcement, military, or public relations

Preferred Qualifications

• Some college
• Relevant professional certification in emergency dispatching or communications.
• Healthcare or emergency services experience is highly desirable.

Education

• High school diploma or equivalent

Certification Summary

• No professional certifications required

Knowledge, Skills And Abilities

• Exceptional communications skills, both verbal and written, with the ability to follow detailed instructions.
• Strong organizational skills and meticulous attention to detail.
• Demonstrated ability to remain calm and effective under pressure, with excellent problem-solving abilities.
• Proficiency in using personal computers and dispatching software.
• Ability to work independently and make sound judgments in emergency situations.
• Commitment to confidentiality and ethical handling of sensitive information.

Job Responsibilities

• Centralized command post operations: Serve as the primary point for emergency communications, handling high priority calls and dispatch security personnel promptly and efficiently. Monitor and respond to a variety of alarms (fire, boiler, panic, codes, etc.) and initiate appropriate emergency protocols. Oversee CCTV surveillance, identifying and reporting unusual activities to maintain a secure environment.
• Advanced dispatching and coordination: Utilize advanced dispatching systems to deploy security officers to critical areas and document all activities accurately. Coordinate with staff and emergency services to manage incidents effectively and ensure a rapid response. Maintain comprehensive logs and records, including daily activities, incident reports, and parking citations.
• Crisis communication and support: Make clear, concise, and urgent overhead announcements during emergencies to guide personnel and visitors. Assist with emergency functions including current event monitoring, weather monitoring, and disaster support.
• Operational efficiency and maintenance: Ensure all reporting means are performed accurately and timely. Maintain a clean, organized area.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

2220 North Druid Hills Road

Job Family

Security