Security Dispatch & Communications Specialist

MaineGeneral Health; Augusta (ME); On-site; USD 26,000 - 46,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Tuition Reimbursement

403(b)/401(a) retirement options

Job summary

MaineGeneral Health in Augusta, ME seeks a reliable Dispatch/Switchboard Operator to manage incoming calls, dispatch security personnel, and ensure exceptional caller service. You will communicate codes, alerts, and announcements per established policies, and support emergency/disaster plans.

The role offers a 40-hour work week and a comprehensive benefits package. Successful candidates will have strong communication skills, familiarity with multi-line systems, and basic proficiency in Microsoft

Qualifications

• Experience in dispatch, switchboard, office work, or customer service is preferred but not required.
• Familiarity with operating a multi-line telephone system is advantageous.
• Strong grammar and spelling skills are necessary for clear communication.
• Proficiency in Microsoft Office applications is a plus.

Responsibilities

• Receive and direct internal and external calls.
• Provide directory assistance and general information as needed.
• Communicate codes, alerts, drills and announcements per policies.
• Operate answering service, beeper and paging systems for contacting personnel and code teams.
• Maintain desk directories and on-call lists.

Skills

Multiline phone system

Grammar & spelling

Microsoft Office

Tools

Microsoft Office

Job description

MaineGeneral Health in Augusta, ME seeks a reliable Dispatch/Switchboard Operator to manage incoming calls, dispatch security personnel, and ensure exceptional caller service. You will communicate codes, alerts, and announcements per established policies, and support emergency/disaster plans.

The role offers a 40-hour work week and a comprehensive benefits package. Successful candidates will have strong communication skills, familiarity with multi-line systems, and basic proficiency in Microsoft