Security Concierge - Evenings

2200 The Brigham and Women's Hospital, Inc.; Boston (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

The Brigham and Women's Hospital, Inc. is seeking a patient services associate to provide personalized assistance to patients, families and visitors during 40-hour evening shifts at our Boston campus.

You will guide patients through hospital services, assist with transportation, scheduling, and discharge information, and act as liaison between patients and staff to ensure comfort and a smooth experience.

Qualifications

• Knowledge of hospital services, departments and procedures.
• Familiarity with appointment scheduling systems and hospital software.
• Excellent interpersonal and communication skills with a compassionate demeanor.
• Strong organizational abilities and attention to detail.
• Proficiency in computer systems, communication tools and software.
• Ability to handle confidential and sensitive information with integrity.

Responsibilities

• Provide personalized assistance and support to patients, families and visitors.
• Offer guidance regarding hospital services, visiting hours and procedures.
• Coordinate patient transportation within the hospital (wheelchair/escort).
• Serve as liaison between patients, families and hospital staff.
• Assist with appointment scheduling, rescheduling or cancellations.
• Greet visitors and share information on visiting hours, policies and amenities.
• Coordinate provision of comfort items and amenities to patients.
• Support discharge process with necessary information and resources.

Skills

Hospital knowledge

Scheduling systems

Interpersonal skills

Organizational skills

Computer proficiency

Confidentiality handling

Education

High School Diploma or Equivalent

Job description

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

• 40 hr evenings Responsible for providing personalized assistance and support to patients, families, and visitors by providing a range of services and ensuring that patients' non-medical needs are met.
• Provide personalized assistance and support to patients, families, and visitors.
• Offer guidance and information regarding hospital services, amenities, visiting hours, and general hospital procedures.
• Coordinate and arrange patient transportation within the hospital, such as wheelchair assistance or escorting patients to different departments or diagnostic areas.
• Serve as a liaison between patients, their families, and hospital staff.
• Assist patients in navigating appointment scheduling, rescheduling, or cancellations.
• Greet and assist visitors, providing information about visiting hours, policies, and amenities.
• Coordinate the provision of comfort items and amenities to patients, such as blankets, pillows, or reading materials.
• Provide assistance and support during the discharge process, ensuring that patients and their families have the necessary information, instructions, and resources for a smooth transition from the hospital to their home or care facility.

Qualifications

Education High School Diploma or Equivalent required.

Can this role accept experience in lieu of a degree? No

Licenses and Credentials Experience Customer Service Experience 1-2 years preferred or Healthcare Experience 1-2 years preferred

• Knowledge of hospital services, departments, and procedures.
• Familiarity with appointment scheduling systems and hospital software.
• Excellent interpersonal and communication skills, with a compassionate and empathetic demeanor.
• Strong organizational abilities and attention to detail.
• Proficiency in using computer systems, communication tools, and relevant software.
• Ability to handle confidential and sensitive information with integrity.

Additional Job Details (if applicable)

• Remote Type Onsite
• Work Location 10 Vining Street
• Scheduled Weekly Hours 40
• Employee Type Regular
• Work Shift Evening (United States of America)
• Pay Range - / Grade 2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. At Mass General Brigham, we believe in a comprehensive approach to determining base pay, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.