Medical Assistant II

2200 The Brigham and Women's Hospital, Inc.; Mansfield (MA); On-site; USD 31,000 - 34,000; Full time

Job summary

The Brigham and Women's Hospital, Inc. is seeking staff to support clinical and non-clinical patient services at a satellite Mansfield, MA location. You will take vital signs, document information, and help manage patient flow under healthcare providers’ direction.

Qualifications include a high school diploma and CMA credentials; BLS may be preferred. Strong interpersonal skills, accurate data entry, and proficiency with EHRs are essential for success in this role.

Qualifications

• High School Diploma or equivalent required.
• Certified Medical Assistant credential preferred.
• Proficiency with EHR and medical office software required.
• Experience in healthcare setting desirable.
• BLS certification preferred.

Responsibilities

• Take vital signs and document patient information.
• Assist with patient intake and prepare patients for examination.
• Record patient data in medical records and manage flow.
• Support with general office duties and customer service.
• Prepare treatment rooms and maintain supplies.
• Ensure clean/sterile instruments and proper disposal of waste.

Skills

Interpersonal skills

Prioritization

Attention to detail

Privacy compliance

Vital signs

Medical terminology

EHR proficiency

Critical thinking

Time management

Education

High School Diploma or Equivalent

Certified Medical Assistant

Tools

EHR systems

Medical office software

Job description

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

This role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nursing staff, advanced practice providers, registered nurses, radiation therapists, and front office staff to facilitate efficient care.

Does this position require Patient Care? Yes

Essential Functions

• Foster a positive and collaborative team environment, promoting teamwork and professional growth.
• Coordinate patient flow, ensuring timely and efficient delivery of care.
• Assist with patient intake, including obtaining medical history, vital signs, and preparing patients for examination.
• Show patients to examination rooms and prepare necessary equipment for healthcare providers.
• Record patients' vital signs, or information in medical records.
• Perform general office duties, such as answering telephones or checking in patients. Advocates patients with a positive customer service approach.
• Prepare treatment rooms for patient examinations, keeping the rooms neat and clean and supplies stocked.
• Clean instruments and dispose of contaminated supplies.
• Responsible for ordering and maintaining department medical supplies.

Full-Time Satellite Location Includes but not limited to: Mansfield, MA

Qualifications Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

• Certified Medical Assistant - Data Conversion - Various Issuers required
• Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred

Experience

• Direct MA experience or medical field work 1 - 3 years preferred

Knowledge, Skills and Abilities

• Strong interpersonal and communication skills are essential for success in this position.
• Ability to prioritize tasks in complex and busy environments.
• Accuracy and attention to detail.
• Comply with all local, state, and federal privacy and confidentiality rules and regulations.
• Ability to take vital signs and manual blood pressure.
• Comprehensive knowledge of medical terminology, procedures, and protocols.
• Proficiency in electronic health record (EHR) systems and medical office software.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Managing one's own time and the time of others.

Additional Job Details (if applicable) Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type Onsite Work Location 89 Forbes Boulevard

Scheduled Weekly Hours 40

Employee Type Regular Work Shift Day (United States of America)

Pay Range $22.75 - $24.94/Hourly Grade 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership 'looks like' by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.