Security Concierge

SpaceX; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

SpaceX seeks a Security Concierge to support its Austin facilities by guarding people and property, coordinating with the security leadership, and delivering top-tier service to employees and visitors.

The role requires a high school diploma and 5+ years in security or customer service, with a preference for a bachelor’s degree and first aid certifications.

Qualifications

• High school diploma or equivalency.
• 5+ years of experience in customer service or facility security.
• Bachelor’s degree preferred.
• Active First Aid/CPR/AED certifications.
• Ability to pass background checks and obtain required clearances.

Responsibilities

• Track special events and visits.
• Provide high quality customer service to employees, contractors, and visitors.
• Interface with high-level internal and external stakeholders.
• Ensure effective access control, escort, and tour protocols and procedures for employees, customers, vendors, and guests at SpaceX facilities
• Coordinate with Security leadership and the SpaceX Protective Operations Center (SPOC) as necessary to: initiate timely and effective notifications and response measures for incidents or emergencies; assist emergency response personnel; monitor site surveillance; prepare incident reports; report maintenance issues.
• Build collaborative relationships with other SpaceX departments and external partners for day-to-day security operations and special events.
• Security Operator duties may include standing post, escort duty, tours, and other tasks to ensure secure operations at all sites.
• Oversee the implementation of multiple projects without direct supervision.

Skills

Customer service

Relationship building

Communication

De-escalation

First Aid/CPR/AED

Teamwork

Security awareness

Education

High school diploma or equivalency

Bachelor’s degree

Tools

Microsoft Office

Job description

SECURITY CONCIERGE

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

Responsibilities

• Responsible for tracking special events and visits
• Provide high quality customer service to employees, contractors, and visitors
• Interface with high-level internal and external stakeholders
• Ensure thorough knowledge and effective implementation of all access control, escort, and tour protocols and procedures for employees, customers, vendors, and guests at SpaceX facilities
• Coordinate with Security leadership and the SpaceX Protective Operations Center (SPOC) as necessary to:
  • Initiate timely and effective notifications and response measures for incidents or emergencies
  • Assist emergency response personnel dispatched to a SpaceX site
  • Monitor site surveillance camera system
  • Prepare clear and concise written incident reports
  • Report maintenance, facility, and technology issues and alarms
• Build collaborative working relationships with other SpaceX departments or teams (including, but not limited to, facilities, human resources, and employee health & safety), SpaceX leadership, and—where applicable—with landlords and building owners, regarding day‑to‑day security operations, as well as special events or emergency situations
• Due to the various type and scope of operations performed and sites utilized at SpaceX, Security Operator responsibilities may vary at each campus in order to ensure the most effective and secure operations at all sites. This may include, but is not limited to: standing post, escort duty, tours, and various tasks as directed
• Oversee the implementation of multiple projects without direct supervision

Basic Qualifications

• High school diploma or equivalency certificate
• 5+ years of experience working in a customer service or facility security position

Preferred Skills And Experience

• Bachelor’s degree
• Ability to navigate complex support needs, and build solid relationships with internal stakeholders
• Strong customer service and relationship/team-building skills
• Active First Aid/CPR/AED certifications
• Exceptional communication skills both oral and written
• Impeccable character and integrity
• Prior military, law enforcement, or security-related experience
• Ability to de‑escalate disputes and/or conflict(s)
• Experience with Microsoft Windows and Microsoft Office, including Word, Excel, PowerPoint, and Outlook

Additional Requirements

• Availability to work any schedule needed, including, but not limited to: overtime, nights, weekends and rotating schedules
• Position is subject to pre‑employment drug and random drug and alcohol testing
• Ability to occasionally stand in a static position for extended periods
• Valid driver’s license
• Ability to pass Air Force and NASA background checks for installation access, as needed
• Possess or obtain U.S. Government Security Clearance
• Possess or be eligible for a valid state security officer license

Itar Requirements

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. 1157, or (iv) Asylee under 8 U.S.C. 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s affirmative action plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process, should reach out to [e-mail].