Security Concierge

InvestedintheMission; Austin (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

SpaceX seeks a Security Concierge to serve as the first point of contact for employees, visitors, and vendors while enforcing access control and security procedures. You will coordinate with SPOC and security leadership, monitor cameras, and document incidents.

The role involves events, tours, and supporting various SpaceX facilities with professionalism and integrity. Requirements include a high school diploma and 5+ years in customer service or security, with a preference for a bachelor’s

Qualifications

• High school diploma or equivalency certificate is required.
• 5+ years of experience in customer service or facility security is required.
• Bachelor’s degree is preferred.

Responsibilities

• Track special events and visits and provide high quality service to employees and guests.
• Interface with internal and external stakeholders while ensuring security protocols.
• Coordinate with security leadership to notify and respond to incidents or emergencies.
• Monitor surveillance and prepare concise incident reports.
• Build relationships across departments to support daily operations and events.
• Oversee multiple projects without direct supervision.

Skills

Customer service

Security operations

Communication skills

Windows

Microsoft Office

Education

High school diploma

Bachelor’s degree

Tools

Windows

Office Suite

Job description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SECURITY CONCIERGE

The Security Operator provides the critical first impression of the organization and its security requirements for employees, customers, vendors, and guests at each of its facilities. SpaceX leadership depends on the professionalism and character of our Security Operators to welcome, assist, and act as a comprehensive source of SpaceX information, while ensuring the safety and security of its facilities and operations overall.

RESPONSIBILITIES:

• Responsible for tracking special events and visits
• Provide high quality customer service to employees, contractors, and visitors
• Interface with high-level internal and external stakeholders
• Ensure thorough knowledge and effective implementation of all access control, escort, and tour protocols and procedures for employees, customers, vendors, and guests at SpaceX facilities
• Coordinate with Security leadership and the SpaceX Protective Operations Center (SPOC) as necessary to:
  • Initiate timely and effective notifications and response measures for incidents or emergencies
  • Assist emergency response personnel dispatched to a SpaceX site
  • Monitor site surveillance camera system
  • Prepare clear and concise written incident reports
  • Report maintenance, facility, and technology issues and alarms
• Build collaborative working relationships with other SpaceX departments or teams (including, but not limited to, facilities, human resources, and employee health & safety), SpaceX leadership, and—where applicable—with landlords and building owners, regarding day-to-day security operations, as well as special events or emergency situations
• Due to the various type and scope of operations performed and sites utilized at SpaceX, Security Operator responsibilities may vary at each campus in order to ensure the most effective and secure operations at all sites. This may include, but is not limited to: standing post, escort duty, tours, and various tasks as directed
• Oversee the implementation of multiple projects without direct supervision

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate
• 5+ years of experience working in a customer service or facility security position

PREFERRED SKILLS AND EXPERIENCE:

• Bachelor’s degree
• Ability to navigate complex support needs, and build solid relationships with internal stakeholders
• Strong customer service and relationship/team-building skills
• Active First Aid/CPR/AED certifications
• Exceptional communication skills both oral and written
• Impeccable character and integrity
• Prior military, law enforcement, or security-related experience
• Ability to de-escalate disputes and/or conflict(s)
• Experience with Microsoft Windows and Microsoft Office, including Word, Excel, PowerPoint, and Outlook

ADDITIONAL REQUIREMENTS:

• Availability to work any schedule needed, including, but not limited to: overtime, nights, weekends and rotating schedules
• Position is subject to pre-employment drug and random drug and alcohol testing
• Ability to occasionally stand in a static position for extended periods
• Valid driver’s license
• Ability to pass Air Force and NASA background checks for installation access, as needed
• Possess or obtain U.S. Government Security Clearance
• Possess or be eligible for a valid state security officer license

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Aff… or applicants requiring reasonable accommodation to the application/interview process should reach out to [e-mail].