SECURITY COMPLIANCE OFFICER

WORCESTER CITY OFC-WATER; Worcester (MA); On-site; USD 31,684 - 38,572; Full time

Job summary

The City of Worcester is seeking a Security Compliance Officer for the Department of Public Facilities. You will patrol and safeguard city facilities, including parking areas, ensuring safety for staff and visitors.

Occasional first aid, crowd control, and high-risk situation management are part of the role; the 2nd shift is Monday–Friday 3:00pm–11:00pm, with potential changes. Bilingual applicants are encouraged.

Qualifications

• High School diploma or equivalent.
• Two years in security or patrol experience.
• Experience in security/public safety or related fields.
• Must pass CORI background check.

Responsibilities

• Patrol assigned public facilities and surrounding areas to maintain safety and deter disorder.
• Enforce Conduct Policy and educate the public on rules for City property.
• Engage with patrons to diffuse issues and minimize disruption.
• Document incidents and prepare concise incident reports.

Skills

Calm under pressure

De-escalation

Report writing

Attention to detail

Interpersonal skills

Customer service

Teamwork

Confidentiality

Walking ability

Evening shifts

Education

High School diploma

Tools

Handheld radios

Operating comm systems

City technology

Job description

SECURITY COMPLIANCE OFFICER
DEPARTMENT OF PUBLIC FACILITIES
CITY OF WORCESTER

The City of Worcester is seeking qualified applicants for the position of Security Compliance Officer for the Department of Public Facilities. Under the direction of the Chief of Public Facilities, the Security Compliance Officer patrols and safeguards assigned Public Facilities, which may include adjacent city-owned parking areas, parking garages, or public open spaces connected to the facility. The position will carry out operations related to the safety and security of the building and grounds used by staff, patrons, and visitors. The individual will patrol and secure assigned premises as well as identify risks to staff and patrons. The ideal candidate will possess excellent interpersonal, communication, and customer service skills and have experience working with diverse populations in an urban community.

This position will require walking extensively and perform physical checks on departmental facilities during each work shift. The work schedules available will be 2nd shift Monday – Friday 3:00pm to 11:00pm, subject to future change based upon needs of the facility. Additional duties may include first aid response, crowd control, and ability to effectively manage high risk situations.

Bilingual applicants are encouraged to apply.

ESSENTIAL ELEMENTS:

• Maintain high visibility by patrolling in public areas to keep order, to deter inappropriate behavior, and to assist the public by ensuring a safe, and comfortable environment
• Work to enforce the assigned facilities Conduct Policy and educate the public about the rules and regulations on City of Worcester property
• Proactively engage with customers to address issues in order to quickly diffuse situations and minimize disruption
• Discuss infractions or violations with patrons, assess appropriate actions, and escorts patrons from premises if necessary
• Act as the first point of contact for staff regarding questions or concerns about security or security incidents, often needing immediate assistance
• Assist with serving and enforcing No Trespass Orders issued by the City of Worcester
• Render first aid in medical emergencies
• Work closely with the Emergency Communications Management, Worcester Police and Fire Department in emergency situations
• Stay informed on available resources for social services in the Worcester area and shares with patrons as needed
• Prepare incident reports and establish and maintain files on daily activities and administrative matters
• Assist building custodians with closing the building by clearing all public floors and remaining until all patrons have exited
• Contribute to creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort
• Actively participate in staff development and training opportunities
• Perform other duties, as assigned, consistent with the functions of the work unit and level of responsibilities

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to act calmly and with composure in difficult situations
• Ability to proactively diffuse and deescalate situations
• Ability to work with minimum supervision
• Ability to prepare meaningful, concise and accurate reports
• Ability to define problems, establish facts and draw valid conclusions
• Ability to address and resolve conflict equitably, seeking common ground and cooperation when possible.
• Must possess excellent observation skills, focus, and attention to detail in order to identify threats quickly
• Effective interpersonal, written, and verbal communication skills
• Strong commitment to consistent excellent customer service to a diverse population in an urban environment
• High level of professionalism and commitment to the organization
• Ability to work independently and as part of a team
• Ability to learn and use City technology and communication methods
• Ability to learn and use handheld radios and operating communication systems
• Ability to create positive working relationships with a diverse staff
• Ability to maintain confidentiality
• Working knowledge of building protective procedures and techniques
• Ability to perform duties requiring considerable walking and exposure to inclement weather
• Regular onsite attendance is required
• Ability to work evenings, nights, and weekends
• Ability to lift to 50 pounds

MINIMUM REQUIREMENTS:

• High School diploma or equivalent
• Prior experience as a security guard or in a patrol environment
• Two (2) years of experience in security, public safety, public service, corrections, social services
• Ability to successfully pass a CORI background check

PREFERRED QUALIFICATIONS:

• Three (3) years of professional experience in a patrol environment
• Prior law enforcement and/or military experience
• One (1) year of experience with customer service

SALARY RANGE:

$23.11 - $28.09 hourly, full-time, with an excellent benefits package.

Applications received prior to or on FRIDAY AUGUST 7, 2026 will receive preference.

Preference is given to Worcester residents.

The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.