Security Command Center Specialist

Securitas Global Clients America; Billerica (MA); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Training opportunities

Uniforms provided

Job summary

Securitas is seeking a Command Center Operator to join our team in Billerica, MA. The role focuses on monitoring security technology, triaging incidents, and coordinating emergency responses to ensure the safety of guests, tenants, employees, and visitors.

Responsibilities include monitoring CCTV and alarm systems, dispatching officers, maintaining clear communications, and documenting all incidents. A high school diploma or GED is required, along with command center experience and strong

Qualifications

• High school diploma or GED required.
• Strong computer proficiency and ability to operate multiple software applications simultaneously.
• Excellent verbal and written communication skills.
• Ability to remain calm, organized, and decisive during high-pressure situations.

Responsibilities

• Monitor CCTV cameras, access control systems, intrusion alarms, fire alarm systems, panic alarms, and other electronic security systems.
• Receive, assess, prioritize, and coordinate responses to security incidents, emergencies, and service requests.
• Dispatch security officers and emergency personnel using established communication protocols.
• Maintain continuous radio, telephone, and electronic communication with on-site security personnel and facility management.
• Initiate emergency response procedures for fire alarms, medical emergencies, severe weather, active threats, hazardous conditions, and other critical incidents.
• Notify emergency responders, local law enforcement, fire departments, EMS, property management, and other stakeholders during emergency situations.
• Accurately document incidents, alarms, and operational activities using computerized reporting systems.
• Prepare clear, concise, and detailed incident reports and activity logs.
• Review and retrieve CCTV footage to support investigations and incident documentation.
• Escalate incidents according to established policies and incident response procedures.
• Monitor building systems and report equipment malfunctions, security vulnerabilities, or life safety concerns.
• Maintain situational awareness of all ongoing incidents and provide updates to leadership as necessary.

Skills

Computer proficiency

Verbal communication

Written communication

Calm under pressure

Analytical thinking

Education

High school diploma or GED

Tools

CCTV cameras

Access control

Intrusion alarms

Job description

Securitas is seeking a Command Center Operator to join our team in Billerica, MA. The role focuses on monitoring security technology, triaging incidents, and coordinating emergency responses to ensure the safety of guests, tenants, employees, and visitors.

Responsibilities include monitoring CCTV and alarm systems, dispatching officers, maintaining clear communications, and documenting all incidents. A high school diploma or GED is required, along with command center experience and strong