Security Command Center Operator

GardaWorld; Mount Laurel Township (NJ); On-site; USD 33,000 - 39,000; Full time

Job summary

GardaWorld is hiring for a Security Command Center Operator in Mount Laurel, NJ. This role requires open availability, a NJ SORA license, and 1+ year of CCTV/control room security experience. You will handle monitoring, reporting, and coordination with security teams to protect personnel and facilities.

Excellent customer service and strong MS Office skills are essential. Shift work in a 24-hour operation is required, with daily tasks including threat monitoring, incident escalation, and

Qualifications

• Bachelor's degree or associate's degree with progressive experience preferred.
• Minimum of 1 year of GSOC or central station monitoring experience.
• Active New Jersey SORA license required.
• Ability to work shifts in a 24-hour operation.

Responsibilities

• Prioritizes excellent customer service.
• Monitors threats, trends, and incidents impacting security.
• Detailed report writing with incident escalation.
• Handles sensitive information with limited supervision.
• Coordinates security guards and police details as needed.
• Monitors access control and responds to alarms or malfunctions.
• Liaises with EMS, fire, and law enforcement in emergencies.
• Supports onsite contract security staff.
• Conducts open-source research to develop intelligence products.

Skills

Customer service

Documentation

MS Office

Attention to detail

Team collaboration

Independent work

Time management

Problem solving

Education

Bachelor's or Associate degree

Tools

Microsoft Office

Excel

PowerPoint

Job description

Security Command Center Operator– Now Hiring in Mount Laurel, NJ 08054

Location: Mt. Laurel, NJ

• Requires OPEN AVAILABLITY (rotating days off, including weekends)
• New Jersey SORA License Required
• 1-2 Years CCTV/Control Room Security Experience strongly preferred
• Microsoft Office Skills Required (Excel, Powerpoint)
• Schedule 1: First Shift, 8:00AM-4:00PM
• Schedule 2: Second Shift, 4:00PM-12:30AM
• Schedule 3: Third Shift, 12:00AM-8:00AM

Compensation

• $24.40 / hour

Every day is different at GardaWorld with diverse work assignments and flexible schedules. We are leaders in Professional training programs that cover every aspect of delivering world-class security services. And every industry counts on us because we’re the very best at what we do. Perhaps you are, too.

In our complex world today, GardaWorld stands out as the largest privately owned security services company in the world. We’re experts at protecting people and assets. We’re also growing everywhere and expanding in multiple locations. If you’re a sharp, talented, self-confident individual who excels in customer service, you can build a future here. We give you all the tools you need to expand your skills and grow your career with exceptional opportunities for advancement. You can stand out – and thrive – here, too, as a Command Center Security Officer

About The Job

• Prioritizes excellent customer service.
• Monitors for and identifies threats, trends, and incidents that could negatively impact the security of client personnel, facilities, operations, and reputation.
• Responsible for detailed report writing that will involve a general understanding of critical incident escalation.
• Handles sensitive and confidential information with limited supervision.
• Consults with all risk functions in the development and documentation of policies, procedures, and controls, for all department processes.
• Coordinates security guards and paid police details as needed.
• Actively monitors and facilitates the occurrence of security-related incidents.
• Assesses threats based on incoming data and makes decisions based on findings.
• Participates in numerous Physical Security projects including Physical Security technology, employee photo identification, card access, video monitoring, and retrieval.
• Monitors access control systems and acts in response to an alarm, breach, or malfunction.
• Appropriately responds to security operations notifications and requests made by internal and external parties.
• Liaises with emergency medical services, the fire department, and law enforcement in the event of an emergency.
• Supports onsite contract security staff.
• Conducts open-source research to answer specific questions and develops intelligence products.

Your Background

• You have a Bachelor's degree or an associate's degree with progressive experience preferred
• You have a minimum of 1-year of experience in the Global Security Operations Center (GSOC), central station monitoring operations, or equivalent.
• You’re able to ace (and pass) an extensive screening process
• You have shift work experience in a 24-hour operation.
• You have an active New Jersey SORA license.
• If you have Security, Military, Law Enforcement experience – even better!

Your skills

• Strong Customer service and communication; Call center/phone experience preferred.
• Strong documentation, investigative, and report-writing skills.
• Intermediate computer skills
• Strong attention to detail
• Demonstrated proficiency with Microsoft Office and other PC-based programs
• Internal Personal presence, intellect, energy, and drive to succeed in a high-performance environment
• Comfortable with ambiguity and working with large amounts of data and information
• Ability to prioritize tasks while working with competing priorities
• Ability to collaborate in and support a team environment
• Ability to work independently
• Ability to plan and successfully complete tasks within specified timelines
• Ability to solve problems

Physical Requirements

• Occasional travel may be required
• Ability to continuously perform multiple tasks, operate standard office equipment and respond quickly to sounds
• Ability to occasionally sit, stand, walk, squat, bend, reach forward, and/or move safely in confined spaces
• The ability to occasionally lift and/or carry weight under 25 lbs.
• Ability to read, write, and comprehend instructions on a regular basis
• Ability to apply common sense reasoning to handle problems involving standardized situations
• Ability to problem solve basic mathematical problems including addition, subtraction, multiplication, and division.

If you want a real career opportunity where you’re part of a dynamic supportive team that’s dedicated to your success, check us out. We’re a global organization that embraces our cultural diversity and we promote engagement, communication, and sharing of ideas across all our teams. At GardaWorld, you’ll have plenty of room to grow - and that’s just for starters. Explore your future with us today.

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Role

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