Security Comm Officer USAU

Stanford Health Care; Palo Alto (CA); On-site; USD 44,716 - 50,337; Full time

Job summary

A leading health care provider in Palo Alto seeks a full-time dispatcher responsible for managing emergency calls and dispatching security personnel. Candidates must have a high school diploma and two years of relevant experience. The role requires strong communication and organizational skills, with duties that include monitoring CCTV and maintaining incident logs. The position offers a salary range of $32.46 to $36.54 per hour, emphasizing the importance of adaptability in a fast-paced environment.

Qualifications

• Two years of progressively responsible security-related work experience.
• Ability to prioritize and work independently.
• Adaptability to a fast-paced environment.

Responsibilities

• Answer calls and triage emergency requests.
• Monitor and dispatch security personnel as needed.
• Maintain logs of incidents and communications.

Skills

Ability to adapt to change

Ability to generate ideas

Observational skills

Organizational skills

Effective communication

Problem-solving abilities

Knowledge of computer systems

Knowledge of law enforcement procedures

Education

High School Diploma or GED

Job description

1.0 FTE Full time Night - 10 Hour R2654437 Onsite 108420004 Security SHC Facilities & Hospitality PALO ALTO, 300 Pasteur Dr, California

Brief Overview

Under the direct supervision of the Security Services Supervisor and/or appointed shift commander, the dispatcher dispatches Security Personnel to emergency and non‑emergency calls for service. The dispatcher answers incoming phone calls, operates a computer dispatch system, monitors fire and other system alarms, and inputs incident reports into the computer system as needed. In addition, the dispatcher visually monitors the extensive Closed‑Circuit Television (CCTV) system at the Security Operations Center.

Locations

Stanford Health Care

What You Will Do

• Answer all telephone calls promptly and courteously. Triage calls rapidly, prioritize and dispatch them in appropriate order and importance.
• Closely monitor radio traffic during any situation presenting potential danger to the life or safety of personnel, and dispatch additional personnel as needed.
• Maintain current status of personnel in the field. Maintain radio contact with officer personnel and enforce proper radio control and courtesy.
• Monitor the CCTV system to identify suspicious people and circumstances and dispatch personnel as appropriate.
• Monitor fire and other system alarms and make appropriate notifications of alarm activations.
• Question emergency callers to elicit complete and accurate information necessary for emergency response. Enter all appropriate information into the dispatch computer system. Maintain accurate records and logs reflecting the outcome and details of all calls and incidents.
• Respond to requests made at the customer window at the security operations center. Respond to the medical center during activation of Disaster Plan.
• Select emergency response levels and personnel in accordance with established policies and procedures, as directed by the Security Operations Center (SOC) Supervisor or Watch Commander.
• Display a thorough work process ensuring that each and every step in a critical process is completed.
• Be able to fill in the position of Security Officer when operational needs dictate.

Education Qualifications

• High School Diploma or GED (General Educational Development) equivalent.

Experience Qualifications

• Two (2) years of progressively responsible and directly related work experience.

Required Knowledge, Skills And Abilities

• Ability to adapt to and deal with change and ambiguity.
• Ability to generate ideas, consult with departments, and coordinate administrative solutions to alleviate security problems.
• Ability to observe and recall names, places and incidents; read and understand laws, ordinances, departmental rules and policies.
• Ability to plan, organize, prioritize, work independently and meet deadlines.
• Ability to relate to others in a calm, tactful and courteous manner.
• Ability to solve problems and identify solutions.
• Ability to speak and write effectively at a level appropriate for the job.
• Ability to work in a fast‑paced work environment.
• Ability to work well with individuals at all levels of the organization.
• Knowledge of computer systems and software used in the functional area.
• Knowledge of local, state and federal regulatory requirements related to areas of functional responsibility.
• Knowledge of police/law enforcement procedures and techniques.
• Physical requirements as needed to perform the job functions.

Licenses and Certifications

• CADL - California Driver's License - Valid and in state.
• PPSO - California Proprietary Private Security Officer License required within 90 days.
• SGRC - Security Guard Registration Card required within 90 days.

Equal Opportunity Employer

Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non‑discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $32.46 - $36.54 per hour. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.