Lead Security Officer

LE0010 Stanford Health Care; Pleasanton (CA); On-site; USD 44,000 - 50,000; Full time

Job summary

Stanford Health Care seeks a Lead Security Officer to manage safety operations at the Tri-Valley Hospital in Pleasanton, onsite. The role emphasizes leadership, incident response, and investigations, with duties spanning supervision, reporting, and coordinating with other departments.

Responsibilities include directing officers across shifts, providing training in interview techniques, and ensuring adherence to hospital service standards.

Qualifications

• High school diploma or GED required.
• Minimum five years of progressively responsible and related security experience.

Responsibilities

• Conducts safety inspections and responds to incidents.
• Writes reports detailing causes, actions and responses; submits investigations.
• Performs dispatch duties as needed.
• Leads officers and demonstrates leadership.
• Coordinates security duties across operations per standards.
• Represents Security in interdepartmental discussions.
• Provides field leadership during gaps between shifts and staffing decisions.
• Focuses on investigations and training in interview techniques.
• Ensures service standards are met across hospital facilities.

Skills

Leadership

Report writing

Investigations

De-escalation

Crisis management

Team coordination

Communication

Problem solving

Education

High school diploma or GED

Job description

Lead Security Officer

Location: Stanford Health Care Tri-Valley Hospital, 5555 W. Las Positas Blvd, Pleasanton, CA (onsite).

Job Type: Rotating - 10 Hour (United States of America).

Key Responsibilities

• Conducts safety inspections, responds to code designated incidents and other emergencies.
• Writes comprehensive reports detailing causes, actions and responses and is also responsible for investigating crimes and other incidents and submits related reports and recommendations.
• Performs dispatch duties when necessary.
• Handles sensitive tasks, is expected to lead officers and to display leadership abilities.
• Assigns Security Officer Duties throughout the course of operations in accordance with standards established by Security Management.
• Represents Security interests in operational discussions with other departments.
• Lead Officer Operations: In addition to daily operations role, serves as backup to shift supervisor. Provides field leadership during daily gaps between shifts, including making staffing decisions. Provides coverage for supervisors during PTO (Paid Time Off / PTS (Paid Time Sick).
• Lead Officer Investigations: This position will focus solely on investigations and the role will feature training and development in investigation and interview techniques. Provides backup to all officers and management in regards to investigations.
• Lead Officer Training: This role will be a formal field support leader in training and compliance.
• Perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).

Education Qualifications & Experience

• High school diploma or GED equivalent.
• Five (5) years of progressively responsible and directly related work experience.

Training

• De-escalation
• Crisis Prevention Institute (CPI)
• Patient rights and holding
• Psychiatric Security Training
• Handcuffing

Required Knowledge, Skills & Abilities

• Ability to adapt to and deal with change and ambiguity.
• Ability to generate ideas, consult with departments, and coordinate administrative solutions to alleviate security problems.
• Ability to observe and recall names, places and incidents, read and understand laws, ordinances, departmental rules and policies.
• Ability to plan, organize, prioritize, work independently and meet deadlines.
• Ability to relate to others in a calm, tactful and courteous manner.
• Ability to solve problems and identify solutions.
• Ability to speak and write effectively at a level appropriate for the job.
• Ability to work in a fast‑paced work environment.
• Ability to work well with individuals at all levels of the organization.
• Knowledge of computer systems and software used in functional area.
• Knowledge of local, state and federal regulatory requirements related to areas of functional responsibility.
• Knowledge of police/law enforcement procedures and techniques.

Licenses & Certifications

• CADL - California Drivers License - Valid And In State required.
• SGRC - Security Guard Registration Card required within 90 Days or PPSO - California Proprietary Private Security Officer License required within 90 Days.

Physical Requirements & Work Conditions

• P: Seldom Sitting. Constant Walking. Constant Standing. Frequent Bending. Occasional Squatting. Seldom Climbing. Seldom Kneeling. Never Crawling. Constant Hand Use. Constant Repetitive Motion Hand Use. Frequent Grasping. Occasional Fine Manipulation. Constant Pushing and Pulling. Occasional Reaching (above shoulder level). Frequent Twisting and Turning (Neck and Waist). Constant Vision (Color, Peripheral, Distance, Focus).
• Lifting Constant lifting of 0 - 10 lbs. Frequent lifting of 11 - 20 lbs. Occasional lifting of 21 - 30 lbs. Seldom lifting of 31 - 40 lbs. Seldom lifting of 40+ lbs.
• W: Never Driving cars, trucks, forklifts and other equipment. Constant Working around equipment and machinery. Seldom Walking on uneven ground. Occasional Exposure to excessive noise. Frequent Exposure to extremes in temperature, humidity or wetness. Occasional Exposure to dust, gas, fumes or chemicals. Never Working at heights. Never Operation of foot controls or repetitive foot movement. Constant Use of special visual or auditory protective equipment. Never Use of respirator. Never Working with biohazards such as blood borne pathogens, hospital waste, etc.. Blood Borne Pathogens Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment.

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination.

Equal Opportunity Employer

Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale

Generally starting at $32.56 - $36.66 per hour. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.