Client Manager

Allied Universal; Reston (VA); On-site; USD 76,000 - 93,000; Full time

Benefits offered by this job

Medical, dental, vision, life & AD&D, 

Disability insurance

Retirement plans

Paid holidays and vacation accrual

Job summary

Allied Universal is seeking a Client Manager in Reston to build long-term client relationships and lead frontline staff delivering security services across a designated portfolio.

You will drive operational metrics, oversee budgets, and ensure client satisfaction while promoting a culture of safety and exceptional employee experience.

Qualifications

• Bachelor's degree with 2+ years managing hourly staff in a fast-paced service org.
• Associate’s degree with 3+ years managing hourly staff in a fast-paced service org.
• High School diploma with 5+ years managing hourly staff in a fast-paced service org.
• Current driver’s license for company or personal vehicle use.
• Minimum 2+ years driving operational goals and metrics.
• Proven ability to lead a large dispersed team toward results.
• Strong financial literacy: budgeting and reporting basics.
• Proficient in MS Office and web-based applications.

Responsibilities

• Hire, develop and retain front line staff for clients in portfolio.
• Use BI tools and reporting platforms to monitor metrics and optimize schedules.
• Manage budgets, AR/AP, and client EBITA targets for health of accounts.
• Build client relationships; address security needs and crises effectively.
• Deliver high-quality service consistent with policies and standards.
• Develop safety action plans to prevent workplace injuries.

Skills

Staff management

Budgeting & financials

Client relations

Leadership

Operations oversight

Microsoft Office

Communication skills

Safety knowledge

Education

Bachelor's degree in criminal justice or business

Associate’s degree in criminal justice or business

High School diploma with 5 years’ managerial experience

Tools

Business Intelligence Platform

AI technology

Online reporting tools

Microsoft Office

Job description

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring a Client Manager. As a Client Manager, you will build long term meaningful client relationships and lead our front‑line employees that deliver our security services throughout a designated portfolio. By promoting strong employee engagement, you will drive operational metrics and deliver world‑class services to clients across various vertical markets. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.

Salary $84,459.00

RESPONSIBILITIES:

Caring Leadership, Client Engagement, and Operational Oversight:

• Hire, develop and retain front line staff, including Security Officers, Field Supervisors and Operations Managers, for small to medium‑size clients within your designated portfolio
• Utilize Allied Universal’s AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics; drive operational efficiency by optimizing employee schedules, minimizing non‑billed overtime, and supporting revenue growth, cash collections, and overall profitability
• Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets
• Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans; you will develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction
• Deliver high‑quality service to our clients while maintaining industry standards, company policies, and regulatory requirements
• Establish a culture of safety by developing action plans that aid in the prevention of work‑related injuries

By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization.

QUALIFICATIONS (MUST HAVE):

• Must possess one or more of the following:
• Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast‑paced service organization
• Associate’s degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast‑paced service organization
• High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast‑paced service organization
• Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
• Minimum of two (2) years of experience driving operational goals
• Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results
• Ability to maintain a profitable book of business by cross‑collaborating and utilizing results‑oriented problem‑solving skills to meet both client and employee growth and satisfaction
• Proficiency in web‑based applications and computer systems, including Microsoft Office
• Knowledge of safety protocols and service deliverables
• Ability to interpret financial data and use it to support decision‑making; understanding of financial principles, including budgeting and financial reporting
• Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently
• Excellent oral and written communication skills

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Law enforcement, military and/or contract or proprietary security services experience
• Experience managing a dispersed workforce in a multi‑location operation
• Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Eligible for our company's retirement plans
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices