Client Portfolio Manager

Allied Universal; Cincinnati (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision, basic life,AD

Eight paid holidays, five sick days, &

Vacation time accrual

Job summary

Allied Universal is seeking a Client Portfolio Manager to lead a designated region, enhance client experiences, and build long-term client relationships. The role emphasizes hiring and developing security officers, Operations Managers, and Field Supervisors, while managing scheduling, billing, and reporting using WinTeam.

The position focuses on delivering high-quality service, meeting contract requirements, and driving continuous improvement across the client portfolio.

Qualifications

• Must possess one or more of the following: Bachelor's degree in criminal justice, business or a related field.
• Associate’s degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry
• High School diploma with five (5) years of management experience in a high-volume workforce environment or service industry

Responsibilities

• Set the direction, tone, and client-specific plan for achieving agreed-upon service levels.
• Focus on hiring, development, and retention of security officers and Operations Managers and Field Supervisors.
• Communicate high service level expectations to ensure client and employee satisfaction.
• Engage with clients to enhance the value of Allied Universal's offering.
• Coordinate day-to-day team efforts to ensure quality and cost-effective service delivery.
• Ensure contractually scheduled hours are met with minimal unbilled overtime.
• Coach and develop staff for advancement opportunities.
• Utilize WinTeam for scheduling, billing, and reporting.
• Enforce Allied policies and drive continuous improvement.
• Act as liaison between Allied Universal and the customer.

Skills

Leadership

Communication

Problem solving

Team building

Client relations

Financial acumen

Education

Bachelor's degree in criminal justice, business or related field

Associate’s degree with 3 years management in high-volume environment

High School diploma with 5 years management experience

Tools

WinTeam

Job description

Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is currently seeking a Client Portfolio Manager to lead a business segment in a designated region. The primary role of the Client Portfolio Manager is to enhance client experiences, build long-term meaningful client relationships, and engage with employees that deliver our services in the field. The individual will meet or exceed operational goals by providing high-quality, professional, competent, and committed service and an outstanding client and employee experience. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools, and guidance.

RESPONSIBILITIES

• Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results
• Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business
• Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention
• Engage regularly with clients to share his/her expertise to enhance the value of Allied Universal's offering
• Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost-effective manner.
• Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime.
• Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability
• Capably utilize WinTeam for scheduling and billing and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
• Enforce Allied policies as outlined by the handbooks and executive memos.
• Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement
• Act as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from in person meetings
• Keep records and prepare accurate and timely reports both manually and through automated methods
• Maintain regular attendance to ensure avoidance of unpredictable, frequent, and/or ongoing late arrivals and chronic tardiness
• Actively participate in community and business-related organizations

QUALIFICATIONS (MUST HAVE)

• Must possess one or more of the following:
  • Bachelor's degree in criminal justice, business or a related field
  • Associate’s degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry
  • High School diploma with five (5) years of management experience in a high-volume workforce environment or service industry
• Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
• Minimum of two (2) years of experience in successfully building and developing teams
• Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
• Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business
• Proven strong service orientation, excellent interpersonal, leadership and organizational skills
• Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis.
• Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brand
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events

PREFERRED QUALIFICATIONS (NICE TO HAVE)

• Law enforcement, military, and/or contract or proprietary security services experience
• Experience managing a dispersed workforce in a multi-location operation

BENEFITS

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.