Security Client Portfolio Manager

Allied Universal; Baltimore (MD); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

Eight paid holidays

Vacation accrual with carry

Job summary

Allied Universal is hiring a Client Portfolio Manager to oversee operations across the client portfolio, lead Account Managers, and drive profitable growth by delivering world-class security and facility services.

Reporting to the Branch/General Manager, you will build strong client relationships, monitor KPIs, manage budgets, and align with iCARE leadership to foster an exceptional employee experience across locations.

Qualifications

• Must have a degree or suitable combination of education and management experience in a high-volume environment.
• Experience driving operational and financial metrics with strong business acumen.
• Proven ability to build and develop teams and lead cross-functional collaborations.

Responsibilities

• Lead and mentor Account Managers with coaching and recognition.
• Grow client relationships by understanding security needs and ensuring satisfaction.
• Oversee service delivery, regulatory compliance, and KPI reporting.
• Drive revenue growth, manage budgets, reduce overtime, and control expenses.
• Collaborate with sales to expand business within client operations.

Skills

Leadership

Financial acumen

Team development

Client relations

BI tools

Microsoft Office

Communication

Education

Bachelor's degree

Associate’s degree

High School diploma with management experience

Tools

BI Platforms

MS Office

Job description

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal® is hiring a Client Portfolio Manager. The Client Portfolio Manager collaborates with the Branch/General Manager to oversee employees and operational activities at all locations associated with their assigned client portfolio. As a leader, you will drive profitable business growth by providing world class service to your customer. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.

Salary Range: $80,001.60 - $90,001.60 / year

Position also eligible for $255 biweekly Auto Allowance

RESPONSIBILITIES:

Caring Leadership and Client Intimacy:

• Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability. Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development
• Build, maintain and grow relationships with clients by understanding their security needs and ensuring satisfaction

Operational Oversight and Safety:

• Deliver high-quality service to our clients by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements
• Analyze, report and drive operational metrics and KPIs using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
• Identify and mitigate security risks; develop and implement security protocols, training and response plans

Financial Performance and Growth:

• Work with branch leadership to strengthen financial performance within your assigned portfolio by managing budget allocation, driving revenue growth, reducing non-billable overtime, improving cash collections, and controlling expenses
• Collaborate with sales to drive organic business growth within existing client operations

Join a company that values agility, reliability, caring, teamwork, integrity, safety and innovation. By embracing these core values as a leader with Allied Universal, you will contribute to the positive culture and success of the organization.

QUALIFICATIONS (MUST HAVE):

• Must possess one or more of the following:
  • Bachelor's degree in criminal justice, business or a related field
  • Associate’s degree in Criminal Justice, Business or a related field with thee (3) years of management experience in a high-volume workforce environment or service industry
  • High School diploma with five (5) years of management experience in a high-volume workforce environment or service industry
• Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
• Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen
• Minimum of two (2) years of experience in successfully building and developing teams
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
• Ability to collaborate across multiple business units and regions to creatively support client's growth and satisfaction
• Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business
• Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Law enforcement, military and/or contract or proprietary security services experience
• Experience managing a dispersed workforce in a multi-location operation

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com