Client Portfolio Manager

Allied Universal; Santa Clara (CA); On-site; USD 100,000 - 109,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid holidays

Vacation accrual

Job summary

Allied Universal is seeking a Client Portfolio Manager in Santa Clara, CA. You will lead a team of Account Managers and collaborate with the Branch/General Manager to oversee client locations, ensuring safety, service quality, and regulatory compliance.

You will drive growth, manage budgets, monitor KPIs, and partner with sales to expand existing client operations. A strong focus on leadership, financial acumen, and cross-unit collaboration is essential.

Qualifications

• Bachelor's degree or equivalent in criminal justice, business or related field.
• Associate’s degree with 3+ years of management experience in high-volume environment.
• High School diploma with 5+ years of management experience in service industry.

Responsibilities

• Lead and mentor a team of Account Managers, providing coaching and recognition to foster accountability and teamwork.
• Build and grow client relationships by understanding security needs and ensuring satisfaction.
• Oversee operations and Account Managers to meet standards, policies, and regulatory requirements.
• Analyze and report KPIs using BI platform to maximize efficiency and productivity.
• Identify and mitigate security risks; develop and implement security protocols and training.
• Collaborate with branch leadership to improve financial performance: budget, revenue growth, and expense control.

Skills

Leadership

Financial acumen

Team development

Client relations

Cross-unit collaboration

Problem solving

Networking

Education

Bachelor's degree in criminal justice, business or related field

Associate’s degree in Criminal Justice, Business or related field with 3 years management experience

High School diploma with 5 years management experience

Tools

Microsoft Office

BI Tools

Job description

Company Overview

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Client Portfolio Manager

Allied Universal® is hiring a Client Portfolio Manager. The Client Portfolio Manager collaborates with the Branch/General Manager to oversee employees and operational activities at all locations associated with their assigned client portfolio. As a leader, you will drive profitable business growth by providing world class service to your customer. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.

RESPONSIBILITIES

Caring Leadership and Client Intimacy

• Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability. Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development
• Build, maintain and grow relationships with clients by understanding their security needs and ensuring satisfaction

Operational Oversight and Safety

• Deliver high-quality service to our clients by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements
• Analyze, report and drive operational metrics and KPIs using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
• Identify and mitigate security risks; develop and implement security protocols, training and response plans

Financial Performance and Growth

• Work with branch leadership to strengthen financial performance within your assigned portfolio by managing budget allocation, driving revenue growth, reducing non-billable overtime, improving cash collections, and controlling expenses
• Collaborate with sales to drive organic business growth within existing client operations

QUALIFICATIONS (MUST HAVE)

• Must possess one or more of the following:
  • Bachelor's degree in criminal justice, business or a related field
  • Associate’s degree in Criminal Justice, Business or a related field with thee (3) years of management experience in a high-volume workforce environment or service industry
  • High School diploma with five (5) years of management experience in a high-volume workforce environment or service industry
• Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
• Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen
• Minimum of two (2) years of experience in successfully building and developing teams
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
• Ability to collaborate across multiple business units and regions to creatively support client's growth and satisfaction
• Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business
• Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events

PREFERRED QUALIFICATIONS (NICE TO HAVE)

• Law enforcement, military and/or contract or proprietary security services experience
• Experience managing a dispersed workforce in a multi-location operation

BENEFITS

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

PAY

• 100,000 - 109,000/yr.

PPO 14417

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com