Security Associate / Customer Service Greeter

Crossroads-Trading-Co.; San Jose (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Training & development

Vision insurance

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Job summary

Crossroads Trading is hiring a Security Floor Associate to maintain a safe, welcoming store environment while delivering exceptional customer service. The role blends security presence with hospitality, requiring calm, friendly interaction and strong judgment to de-escalate situations.

You will work with store teams to uphold brand standards and help guests feel valued. Ideal candidates bring experience in security or loss prevention, a team-oriented attitude, and a human-centered approach to

Qualifications

• Unarmed surveillance expertise
• Strong customer service mindset
• Ability to de-escalate conflicts with sound judgment

Responsibilities

• Provide a physical, friendly security presence at all times while offering genuine hospitality.
• Welcome, direct, and educate customers to ensure a positive experience.
• Anticipate and respond to disruptions, de-escalate with leadership support.
• Be a team-player and communicate effectively with staff to deliver excellent service.
• Assist on the floor with keeping the area tidy when needed.

Skills

Unarmed surveillance

Teamwork

Customer service

Problem solving

Calm demeanor

Professional conduct

Job description

Benefits:

• Health insurance
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts

Help Keep Our Stores Safe and Welcoming

As a Crossroads Security Floor Associate, you’ll help provide a safe working environment for our teams and a positive shopping experience for our customers. Crossroads locations are fast-paced lively second-hand clothing retail stores where customers buy and sell their gently used fashion.

What you’ll do:

You will balance keeping Crossroads secure and safe while also acting as a welcoming presence and guide to our guests as they come in the front door. Exceptional customer service and good judgment are a must. Some experience in loss prevention and de-escalation techniques is preferred.

You are:

• Experienced. You’re a pro at providing un-armed surveillance.
• Team-oriented. You’re a people-person who loves working as a team.
• Compassionate. You embody our core values of service, inclusion and education and take a human-centered approach when resolving conflict.
• A Problem-solver. You are quick to come up with solutions when issues arise.
• Calm + Friendly. You have a calm but focused presence. You’ll be the first and last person our customers see, setting the tone for their experience with our brand.
• Respectful. You understand professional boundaries in the workplace.

You will:

• Provide a physical, yet friendly, presence. You will offer security support at all times while providing genuine hospitality and warmth.
• Welcome customers. You will welcome, direct, and educate customers.
• Anticipate + Respond. You will work to de-escalate any disruptive incidents in collaboration with your leadership team.
• Be a team-player. You will communicate well with all staff to deliver the best customer experience possible.
• Assist on the floor. You may be tasked with keeping the sales floor clean and tidy during downtime, or with putting clothes out on the sales floor.

Perks:

Health + Wellbeing

We will:

• Support your wellbeing. We care about our employees holistically and offer sick paid time off.
• Prioritize health & wellness for all. We offer medical, dental, and vision insurance for ALL employees who work at least 20 hours a week!

Work/Life Harmony

We will:

• Give you incentives when you work during the holidays. We pay time and a half on select holidays throughout the year, and we are closed on Thanksgiving and Christmas.
• Encourage work/life balance. We offer flexible scheduling and liveable hours so that you can meet work & life needs. There are no graveyard or overnight shifts at Crossroads!

Financial Health

We will:

• Contribute to your 401(k). Free money? We’ll match up to 4% of your contribution as soon as you enroll and an additional discretionary 2% at year-end! We offer both a Roth and traditional 401(k).
• Offer a generous discount on all merchandise including luxury consignment pieces- shop where you work!
• Be Transparent. We have clear pay ranges and always advertise pay for positions. We believe in pay equity.
• Offer Earned Wage Access. Need money before payday? You’ll be able to access pay as you earn it through our partner app ZayZoon.
• Contribute to Commuter Benefits. Take public transit? We’ll contribute and match a portion of your commuter account monthly.

Growth + Development

We will:

• Empower you. You’ll participate in a quarterly Security Virtual Meeting where you’ll be able to share ideas and learn alongside fellow security employees from stores across the country!
• Celebrate with you. We’ll provide you with many opportunities to bond with your team as you celebrate successes together.
• Equip you with the tools to be successful. As you onboard & throughout your career, our training programs will set you up to win.

Minimum Requirements:

• Prior experience in security (1 year+)
• Must be authorized to work in the United States.

About Crossroads

One of the first companies to pioneer secondhand clothing as an alternative to traditional retail, Crossroads Trading has been buying, selling, and consigning name brand and designer clothing in a friendly, fun, and fashionable atmosphere since 1991.

Since opening the doors of its first location in the heart of San Francisco’s Fillmore District, Crossroads has expanded over time to 38 retail locations spanning Northern and Southern California, Chicago, Seattle, Portland, Denver, New York, and Houston. And in recent years, we have added Sell-By-Mail and Concierge programs to provide convenient new ways for fashionable and eco-conscious customers to sell their gently used clothing.

Crossroads has been featured in Harper’s Bazaar, Teen Vogue, and LA Mag, and is widely recognized as an industry leader in the ‘resale revolution.’

If you like working in a fun, positive environment, you’ll enjoy a career with us!

#LP123